I had a bad experience with a tour operator in Guyana, and they apparently did the same thing to another guest at my hotel (which I found out when I wrote to the hotel owner complaining about this)
I met Andre Killikelly of Falls View Tours at my hotel, and booked a day tour to Kaieteur Falls with him. I paid him US $220 in cash for the tour. On the day of the tour, he called to tell me that the tour was canceled due to fog at Kaiteur. As I was leaving the country the following day, he told me that he would come to the hotel soon and give me my money back
However, he never came. I called him on the phone repeatedly, and every time he said he was "coming soon," or was "on the way," or was "just getting the money from the office," or some other excuse. Since I had to be there when he came, I ended up wasting the whole day waiting at the hotel. Finally at 11pm, he said he couldn’t come, and would instead meet me early the next day before my flight. Unsurprisingly, he never showed up then. When I called him, he then told me to email him, and that he would send me the money electronically. Since then, I’ve heard nothing from him, and he no longer answers my emails
The worst part is that on my flight, I met another group of tourists who had gone to Kaieteur on the same day when my tour was canceled, so clearly there was no problem with the weather.
It turns out that Andre Killikelly had never intended to take me on the tour in the first place, and was out to steal my money from the very beginning.
Do not ever do business with this dishonest, thieving person or his company. If you do, you will never see your money again
Read more: http://andre-killikelly.webnode.com/