Just a warning to anyone looking to rent a car in Upolo, Samoa - Please avoid Discovery Rentals! We spent a lot of time (& money) dealing with Discovery Rentals over the phone from New Zealand, and they were very disorganised, and had not logged our booking despite initially booking nearly two months in advance and checking the booking a number of times leading up to the trip.
On arrival in Samoa (with our two and four year old) the car was delivered nearly two hours late, by which time we had missed our breakfast booking, and the sun was beating down. Not fun with two young hungry and hot children.
When we raised this with Discovery Rentals they simply said they were short on cars, and had to bring a vehicle to us from another depot, as if this was our problem. I politely said that this was fairly poor service, and that we should be compensated for our inconvenience, to which Discovery Rentals responded no, and simply said they would run the booking time from the time of drop-off, and would collect the car the same time tomorrow at our resort destination (where we had previously arranged to have the car collected from), which was unsatisfactory really as we did not need nor want the car the following day at all, as we were always going to be at our location by that time with no need for a car – as they will have known.
On collection of the vehicle it was made clear to us that we were to leave the car with the same amount of petrol in the tank (which usually would be absolutely reasonable), however we were not told that we were driving to a very remote location – which had NO PETROL STATIONS within an hour and a half of the destination – which Discovery Rentals surely would have known and could have advised. The following morning I got up early and drove for the better part of two hours trying to satisfy this condition – which trust me, could not be done. Instead, and despite paying $150 for collection of the car over and above the market rental cost, I was charged a further $100 for petrol and filling costs, which was a complete gouge. Very disappointing, especially as they used a transporter and surely could have stopped by one of the gas stations on the way back to the depot and little to no cost?
On sharing my experience with other guests I heard very similar stories. So unfortunately it does not sound as though as if this experience was uniquely ours.
In short – steer clear of Discovery Rentals. The Discovery Rentals experience seems to be all cost and no service.Edited: 17 October 2011, 09:10