I booked 2 full day private tour for three people and was HORRIBLY DISAPPOINTED by the level of service. Our tour was given to one of her employee, Sheema, because Nibal said she wasn’t feeling one because she has been busy with many tours. We suspect that she probably just overbooked and gave the tour to her employee to handle.
1) Sheema was consistently always on her cellular phone talking. Her cellular phone was always ringing. She will be explaining the architecture and her phone will go off and she will excuse herself to talk on the phone. Many times during the day Sheema will tell us to go explore by ourselves and than go off and talk on her cellular phone.
2) HORRIBLE ORGANIZATION. For the second day, we were starved to 4 pm. On the first day we explicitly told her that we did not want to eat in Al-Azhar park, we would like to try Pizza Hut. Sheema took us to the park around noon time and than asked us how long we wanted to stay and if we wanted to eat lunch there. We told her that we wanted to stay until two and than eat lunch at Pizza Hut and than go to Old Cairo to visit the Churches. Sheema told us that we cannot do that because Old Cairo closes at 4 pm so if we stay to long and also go somewhere else to eat than we will not have enough time to visit Old Cairo. This means we were forced to visit the park for a short period of time and than visit Old Cairo before we can eat. My mom is not young and to not be able to eat for almost the whole day was really hard on her. She barely had any strength to walk around.
3) For our last stop, at the Coptic Museum, Sheema told us that we can look around by ourselves because they now have tags that explains to everything to you. The reason I hired you is so I can have a real person explain to me, not me going and reading myself. If that was what I wanted to do I would have not hired a private tour guide and just bought myself a guide book. After a few minutes, Sheema than said that she had to go, it was only 2:30 pm, and asked us for the tour money in the middle of the museum. I found that to be very rude, if you needed the money can you please do so in a more private area so that the whole place wouldn’t know that we are carrying cash. After she took the money, she left us in the museum by ourselves to explore.
4) We were under the impression that a full day tour was from morning to night. Even a normal work schedule is 8 hours. Sheema was only with us from morning 10 to afternoon 2:30 pm on both days. That is only about 4 hours that doesn’t constitute a full day of work.
The only bright thing that I can say was our driver. He was very sweet and nice during both days. On the second day, after he picked us up from the museum he made a special stop so that we can pick up some food to eat before going back to the hotel. My family and I went to Egypt excited and happy, but left with these unhappy memories. I felt very bad because I was the one who planned everything. I hope that whoever you choose to book with will be very good and that you will leave Egypt with happy memories.