Earlier this year we booked a ten day August 2011visit to the Masai Mara with this company. There were four of us in the group and our primary aim was to try and photograph the Wildebeest migration crossing the Mara River. A member of our party had used Suntrek the previous year for a family safari and found them satisfactory. A secondary aim was to photograph birds. With this in mind we specifically requested two camps, one to be near to the Mara River, a driver with good knowledge of birds and with a driver/vehicle which would be available for full day game drives. All these were promised and upon confirmation a deposit of 50% was paid to Suntrek and International flights booked in the UK. Months later we were told that the camp near to the Mara River was not available- never had been- and we were offered alternative accommodation miles away from the river and next door to our first camp. Having paid the deposit and booked flights we had no alternative but to accept the situation.
The driver/guide Lawrence turned out to be an elderly man who had no intention of spending all day on safari, had no interest in birds, had poor eyesight and little interest in most wildlife saying that he had seen it all before. He said that his favourite activity on safari was “sleeping”. Luckily the four of us have been on safari many times and were able to spot wildlife for ourselves. The ten days was fraught with confrontation and Lawrence went out of his way to be as difficult as he could be. We missed several crossings solely due to him deliberately taking a longer route or just driving very slowly. Following our return to Nairobi, the same driver failed to pick us up from the hotel for our International flight.
Complaints were made to Patricia in the office (she had handled our booking from the outset) when on safari and we followed this up when we returned to the UK. Apart from one quick acknowledgement from the owner, a Mr Lakhani, who promised to investigate the matter, we have heard nothing more from the company.
I would strongly advise to take care if you are booking a safari with this company. You may not get what you expect.