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http://www.sleepout.co.ke/

Nairobi, Kenya
Destination Expert
for Kenya
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3,214 posts
214 reviews
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http://www.sleepout.co.ke/

A new website I came across that may help visitors in looking for accommodation in Kenya - http://www.sleepout.co.ke/

nomadic
Level Contributor
16 posts
34 reviews
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1. Re: http://www.sleepout.co.ke/

I just used this site and I have to say I am not at all happy. We paid in advance for a place that was very substandard in terms of accommodation and not at all as per information on the website.

We informed them immediately, while in situ, requesting a refund and asking to move out and have been numerously instructed to deal with the owner of the property, while sleepout and lamu.org simply washed its hands off any involvement.

I intend to follow this up so will post more as regards what happens. I find in unacceptable that a site n that insists on advance payment in full has not checked that the website details of a property don't match the actual state of the place. Book at your peril, as we have yet to receive any form of redress and it ruined our break being there.

Lamu Island, Kenya
2 posts
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2. Re: http://www.sleepout.co.ke/

Lamu.org and SleepOut.co.ke are online booking services which rely on guest reviews to assess the quality of listings. Your constructive feedback is important to future travelers.

Regarding our inability to act on your refund request. Our policy is to first require that guests attempt to remedy any issues prior to making a request for a refund. In this case you were claiming that the house was generally not clean or safe. After assessing the situation we recommended that this be discussed with your host. Your host was receptive and attempted to help clear up the plumbing issues immediately. Your host also provided you with the option of staying for an additional period of time. We understand that one of the guests in your party did stay for some or all of the additional nights offered and that there was a check-in one day prior to your approved arrival date.

We have had the house inspected by a trusted contact and did not find it to be in a condition that would meet our Guest Refund Policy as it was not in a condition that would be considered unsafe or unsanitary.

Please note that Madhakani House falls into the lowest price range category particularly in Shela over New Year's where most houses have premium pricing 2 to 3 times that of Madhakani. As such, it is to be expected that the standard of quality may be lower. We agree that the house should be better maintained and we will caution future visitors that this is one Shela's oldest homes which may be in need of better up keep.

London, United...
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1,453 posts
1 review
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3. Re: http://www.sleepout.co.ke/

Obviously the prices listed on this website are grossly exaggerated, I stayed at

one of the houses listed below in 2007 (with another adult & 2 children) for 5 weeks for 50000/- , about 1500/- per night, listed here at 8800/-.

You would save yourself bucket loads by going to any hotel/cottage/guest house and haggling.

…jetscreenshot.com/11869/20130202-1fva-171kb…

Edited: 02 February 2013, 21:53
Lamu Island, Kenya
2 posts
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4. Re: http://www.sleepout.co.ke/

Commercial establishments are often held to contracts with large travel agents and tour operators which do not allow them to publish lower rates online or offline.

The cool thing with SleepOut (and we're excited to be launching a new and vastly improved service in the coming months) is that our booking process allows Guests to negotiate rates directly with their Hosts (whether commercial or otherwise). The rates posted on the site are often guideline rates or rather the lowest possible "publishable" rates. The Hosts are then free to quote alternate special discounts directly to individual Guests.

Stay tuned because big changes are coming.

Mombasa, Kenya
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607 posts
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5. Re: http://www.sleepout.co.ke/

Nic6, I cannot comment on exact property or rate, but a lot of changes happened since 2007 as far as running costs go. You can ask any property owner/manager, forget it - ask anyone living in Kenya! - and you will know that every single commodity, food item, cotton we use for sheets, towels, electricity, fuel even land rates have gone up tremendously since then, and continue doing so. There have been some changes in licence fee structure, especially liquor licence and it affected smaller properties a lot as the figure went up times, not just a little, and larger resorts absorb this change easier as it spreads over much more bed-nights than any small property can ever achieve. Staff salaries have also gone up since 2007, if the property is being fair to their staff that is of course. So all in all - and this is not a comment about SleepOut or a particular property on your screenshot - objectively rates and prices have gone up. If they have not, then quality has gone down.

My comment is not in defence or detriment of any party :)

Larissa

Tijara Beach Hotel

London, United...
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1,453 posts
1 review
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6. Re: http://www.sleepout.co.ke/

I am aware of inflation and rising costs in Kenya, I also know a lot of people who own property on the south coast.

I know Richard who owns the property below and the rate of 10,000/- a night is nowhere near the true price he charges.

sleepout.co.ke/Diani-Campsite-and-Cottages-p…

It's simply a website put up by middle men who are hoping you book through them thus scooping a huge profits for themselves.

ALWAYS book directly with hotels/guest houses/lodges etc yourself.

Lamu Island, Kenya
Level Contributor
492 posts
77 reviews
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7. Re: http://www.sleepout.co.ke/

In my opinion, sleepout didn't check rates properly. My property is listed (I knew this only since a few months, they didn't contact me before) and they published a rate of 12500 KES/night! Yesterday I contacted them and they changed it to the correct rate (which is only 20 % of that wrong rate!)

Edited: 03 February 2013, 13:15
Mombasa, Kenya
Level Contributor
607 posts
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8. Re: http://www.sleepout.co.ke/

I cannot agree more - information and rates have to be accurate and verified with the property owners or their representatives.

nic6, I put my point across earlier as you referred to the prices of 2007. However, as I have just said, it is true, all information has to be verified and reflect the true picture, otherwise they do a great disservice to both the property and the customer.

On a similar note we have been frustrated with hotels.com and related search engines - they permanently show no availability or limited availability for our property, and have some details incorrectly listed. All our communications so far, even via TA, go into a great black hole and disappear, we are yet to hear from any of them or have our details updated. This denies us business (I am sure!) and points our potential guests to other properties even if they had us as their first choice. How many did not contact us because they saw no availability? Till now we have no idea where these sites get info on availability as our booking system is not connected to any outside service. At least SleepOut have people who you can get to and have things changed! These big search engines list us without us knowing about it and give the wrong information and we can't change things!

And of course it is great when guests book directly as from the very beginning there is a personal rapport, things can be discussed and clarified to avoid misinformation, etc. But some clients are not as confident to book directly or just do not want to do too much work themselves, and prefer to book through their trusted operator/agent. So all in all there is a balance in how things work :)

Larissa

Tijara Beach Hotel

London, United...
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1,453 posts
1 review
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9. Re: http://www.sleepout.co.ke/

"But some clients are not as confident to book directly or just do not want to do too much work themselves".

An expensive mistake.

How ever you dress it up websites such as http://www.sleepout.co.ke/

exist to rip people off by booking hotels/rooms/lodges and charging them at least 4 times the going rate.

sunderam (see second post) has little chance of any refund.

How would you feel if you were paying 10,000/- a night for staying here when I can book it for 2000/- a night?

sleepout.co.ke/Diani-Campsite-and-Cottages-p…

Mombasa, Kenya
Level Contributor
607 posts
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10. Re: http://www.sleepout.co.ke/

Agreed, this can potentially be a very expensive mistake. And I personally would feel awful, that is for sure! I certainly hope that none of our guests ever get ripped off by any online or real time agents and operators. I also do not think that a possible fact that a person, who booked at incorrect rate and got ripped off in the process, most probably did not research further or made comparisons before booking because of inexperience, can be used as an excuse and opportunity by any party to take advantage. It is wrong - plain and simple. Once again, this comment is about situation in general, regardless of who is involved.

I have no affilication with SleepOut and once again I totally agree that information must be right if the agent, online or otherwise, want to do a long term business and establish themselves. This day and age with Internet, various travel forums, etc it is extremely easy to get found out, that's for sure, and in this case gains are going to be very short lived but unfortunately this may negatively reflect on customers - an ultimate no-no in this business! I am all for truthful, open and transparent business dealings with either our guests or our supporting operators.

As I understood from the comments 294208Jen has some connection with this website and perhaps they can address the issue of rates in general or this case in particular, I unfortunately cannot.