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UNRELIABLE Ilkeliani-Masai Mara-Kenia

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UNRELIABLE Ilkeliani-Masai Mara-Kenia

Me and my husband are Africa lovers and have been on many safari's both privately and professionally for our jobs in the tourist industry.

We are very upset by the treatment we have encountered with Ilkeliani due to a sad and sudden cancellation. We have been waiting for our refund (about 1/3 of the total payment amount) for 7 months now. Only promises, no refund........

Our experience: do not book with Ilkeliani-Masai Mara beacuse you will not get the refund which you are entitled to!!

Maasai mara
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1. Re: UNRELIABLE Ilkeliani-Masai Mara-Kenia

In response to the "Unreliable Ilkeliani" - the sudden cancellation was actually a no-show whereby we were not even informed about this sudden cancellation - as company policy goes (which is applicable to all lodges and tours) - no show or cancellation within a certain period is not entitled to ANY refund!

However, we did offer a credit note for a future trip (which is still available to them) of which we were told they do not travel to this part of the world often.

In this statement they claim to be Africa lovers (meaning they travel a lot - also stated above) - and yet we were informed they do NOT travel often.

Nobody is entitled to ANY refund - any lodge or camp operator has a strict cancellation policy applicable to everyone - we were being sympathetic to this no-show!

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2. Re: UNRELIABLE Ilkeliani-Masai Mara-Kenia

"a sad and sudden cancellation" -

The reason all who book a prepaid trip should purchase Trip Cancellation/Interruption insurance. Few tour operators or individual hotel/lodge/camp bookings provide refunds once final payment has been made, certainly not if less than 30/days prior arrival.

With applicable verification as to reason for cancellation - illness, accident, death, etc. - your insurance provider should reimburse you.

Quite a number of properties will allow clients to use a deposit made for a given period of time, towards a future booking. Or a credit at a particular camp/lodge to use at a later date.

3. Re: UNRELIABLE Ilkeliani-Masai Mara-Kenia

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Removed on: 09 September 2009, 10:19
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