I know that I'm going to get slated on here for saying this, but I got back from the Voyager last night, and have never been so pleased to leave somewhere. When we got there it was like "Wow this place is amazing" but as the week progressed I couldn't wait to get home. Everyone is right, 90%of the staff are amazing and friendly,(particularly the animation teaqm who are brilliant and work so hard it is unreal) but there is something seriously wrong at this hotel. I know that people get upset stomachs on holiday, but to the extent that people were throwing up and having diarrhoea, there is obviously a problem. When myself and two other guests asked to speak to the Captain about this, we were told that no one else had reported being sick!! I know from being on this forum that that is a lie. Also they must know how many times the nurse had been to see ill people.
My husband didn't leave the room for 2 days as he couldn't stop being sick or leave the toilet.He wasn't the only one, lots of people had the doctor out. The way that the bathrooms are next to the corridor, with only mosquito net seperating the top from the outside, meant that you would be in your toilet, being ill, hearing everyone else on your landing being sick or having diarrhoea. It was the opening sentence to nearly every conversation, "Have you got any Immodium?" The hotel, sell them by the bucket load. My husband is still very ill and will be getting tested this week to try to find out what it is that has caused this (E Coli I suspect)
The all inclusive isn't all inclusive. Normally whenever I have been all inclusive there has been a vast varity of drinks available included. At the voyager it is Gin, Whiskey, Vodka, White Rum, Half pints of beer, wine and some of the soft drinks. You can only have a cocktail if it is one of the cocktails of the day (each day there are 4), and these included such far out things as: Snakebite; a shot of vodka with a splash of lime, and a screwdriver; oj and vodka. Not really my idea of a cocktail.
When it says non motorised watersports are included, it should say that you can use them, if you are prepared to pay an extortionate amount for a lesson first. The only thing included are a broken pedalo and canoes, if you aren't prepared to pay £45 for a lesson first.
The food is edible (as long as you don't mind being ill) but the same everynight, no matter where you are docked. Sauteed veg cooked in loads of garlic. Some kind of beef in the same sauce every night with different veg thrown in. Our room didn't get properly cleaned the whole time we were there, there were disgusting looking splashes on the mirror and door of the bathroom, that even though we pointed them out to the cleaner were not cleaned off.
There was a conference going on for the last two days of our stay and boy did we know it. 6:30 am they started dragging chairs across the ceiling above our friends head, waking them both up. Then at 9 am a tannoy and loud music began on the terrace above their room and in the block next to ours. This was right next to the "Quiet Pool" where we had all seen people told off for shouting earlier in the week!! Now it had a party goiing on right next to it. Not exactly relaxing or quiet. Especially when the conference party started jumping over us as we were lying on our sunbeds! The pool attendants didn't stop them.
The conference party were given preferential treatment at the buffet, at the bar and just about everywhere else, to the extent that we were unable to sit down at luch as they had taken all the chairs to the conference!! We then decided to go to the sports pool bar to get a drink and lunch, only to havew to wait an hour and a half to get our food, which wasn't even what we had ordered. When we complained, we were told that paying guests came first!!!!! Err sorry I thought that we had paid to be there 4 months in advance, I'm going to have to check my credit card, perhaps I didn't!! They even stopped serving us halfway through our order to serve someone that was paying with cash!!
I wouldn't reccommend this hotel to anyone, it could be amazing, which is the really sad thing about it. It has mostly great staff, the position of the hotel is great and the weather is wonderful.
We did go and visit the orphanage that Edna suggested and it was brilliant. They kids are a credit to all her hard work and it really brightened up my week taking them some wellies and food and pens etc. Well worth a visit.