On the 8th March 2011, our Monarch flight MON 2693 was delayed by more than 26 hours which resulted in an unscheduled overnight stay.
As a result of an EU ruling EC261/2004, passengers are entitled to compensation if flights are delayed ( subject to certain conditions )
The delay to our flight was caused due to landing gear being damaged upon arrival at Mombasa Airport. A part had to be flown in, and an engineer had to travel from Nairobi to carry out the work. Unfortunately, the tools required to carry out the work were not available at Mombasa and had to be flown in causing passengers to an overnight stay. Having complained to Monarch, they have at long last answered our complaint by saying the delay was caused due to 'unforeseen technical problems,
Whilst I can understand the initial delay, I cannot accept that their engineer would have travelled without the correct tools or checking that the correct tools were available at Mombasa Airport. We have been advised by the Civil Aviation Authority to send all details for their perusal and they will make a definitive decision. Is there anyone else out there who has suffered similar delays ?