I wondered if anyone could advise. I am in Hong Kong, 2 days into a 15 day stay. I researched hotel thoroughly and paid £2500 for hotel through a booking agent in UK. Upon reading the contract the agent has no liability for booking, my contract is with the hotel.
I have arrived to what I thought was a quiet hotel (not one review in TA to indicate any noise issues) to find major construction work on 2 sides of hotel, starting at 7am to nearly 7pm. As I am disabled I require lots of rest in the hotel room to be able to function normally for the few hours which I am able to go out.
Yesterday I was driven mad by the content drilling (massive drill 50ft tall - I think they are preparing foundations) and banging of lots of large metal pieces on the 'working dock'. It is non stop and quite disturbing, never mind just inconvenient. I am unable to sit in the room between these hours, it is unbearable. The luxury pool, which was planned a a major part of my stay is a complete no go. It is right next to the construction work.
I knew there was a major road outside and assumed this would be the only noise, as you can get used to the 'hum' of the traffic, however in this location I feel as though I am in a dock yard with the number of major pieces of metal banging, reversing lorries and this contestant hum, piercing noise of the drill.
I booked flights separately, 2 x £1100 and hotel @£2400 - approx $HKD52,000.
My question is, does anyone know if I have any rights here in Hong Kong to any kind of refund or compensation. This major construction work has not been communicated to me at all, the hotel do not seem to think it would be of a concern to any of its guests.
I appreciate most people get up and go out to see Hong Kong but I do need to be able to rest in my room, and I would expect that to be quiet considering the price I have paid (hotel approx $HKD 27,000).
I have spoken to the hotel, and they have agreed to move me to an inferior room, i.e. much smaller, no decent harbour view but without compensation or refund. Even in this room there will be quite a reasonable amount of disturbance, not the serenity I thought I was getting.
They have a sister hotel, which is in a quiet location, and we wondered if we had any rights to request moving to that hotel? Being a UK resident I do not understand if there are any consumer laws here in HK which would mean the hotel should provide compensation or an alternative. As it is, the hotel was fully booked last night so I had to remain in noisy room, to be woken early and I have to lose a 2nd day of my holiday to ensure I am moved today. (I daren't go out incase they give the room to somebody else!).
I have been unable to unpack, and don't really want to move rooms, stay there overnight and be disturbed again by noise, if I am able to go to the quiet sister hotel and just relax from the 1st day there. The additional problem here is that I have paid a supplement for the views at this hotel and the sister hotel is more expensive, which could cause an issue.
Any advice would be grateful.