So the lesson is, NEVER use the Wingon travel group, or other big advertisers -- only after the trip did I go off the mainstream media and read about so many complaints from users on websites like this one: tripadvisor.com/ShowTopic-g294217-i1496-k270…
Here's my experience: Attracted by a beautiful Wing On advertisement as I planned my first trip to Taiwan, of course I didn't see any complaint on travel magazine and newspaper sections in Hong Kong which the travel agent pays to create a false image of an expert on Asia travel travelers can rely on. However, our $14,000 5-night package to Taiwan revealed that this agent is not only incapable of making worry-free travel arrangements but it is in fact downright sly and untrustworthy, with so many tricks up their sleeve to victimize readily any innocent customers like you and me, who are in Asia the first time.
First, the trick Wingon plays on airline booking. They told us that the flight was full, but for $400 more for each person, they could arrange an upgraded seat. Later, at the airline counter, we found out that there was no such thing, and we were just squeezed into whatever space available in the economy class. Then, arriving Taipei the first night, the hotel explained to us that there were a mistake made in Hong Kong so that we'd be placed in a standard room instead of the deluxe double we'd had paid more for. Since Wingon did the booking through another agent in Taiwan whose name and contact it refused to disclose, we were caught between the hotel, and the two agents with nobody we could make contact with to deal with the mishap. Third, the remaining 4 nights at a 5-star hotel were almost spoiled when Wingon, obviously for the purpose of maximizing profit, arranged a dinner plan that made us look like eating in a cheap restaurant on the street. The hotel was asked to put us "specially" in a corner outside the buffet area with a number of guests who apparently had bought similar "cheap package" unknowingly through the same agent, either HK or Taiwan. While other customers were having buffet, we were to be given a Chinese set dinner with five small plates of meat and vegetable which the hotel staff simply scooped up from the buffet table. No choices were offered us, and one dish was a pork-and-egg stew in dark brown soy sause that had been kept in a big bowl full of oil for many days! We wouldn't have seen it if we had not insisted on upgrading our meal plan by paying more for the regular buffet dinner and saw what the staff at the restaurant were asked to do. As for the room we were staying, we read the hotel's promo ad and suspected that we had paid more than the other customers coming on tour buses!
By the end of our first trip in Taipei, we had made enough connection to arrange booking directly with the hotel which would offer us upgrade at a more reasonable rate including dinner next time when we visit again.
Conclusion: Use Wingon at your own risk. Avoid it if you want to be treated as a valued customer. They may mess up your journey, downgrade for what you pay for and rip you off. Rather, start early on your planning, do your own research and trust yourself as more of an expert than what the Wingon agents claim they are, but they are NOT!