In the Vietnam Forum, Agoda received several unfavorable comments. Most interesting was that the complaints were generally from 1 to 7 post. While those with more than 1000 post were generally extremely positive.
It seems that negative experiences were attributed to the hotel over-booking and when the traveler arrived their Agoda reservation was not honored.
I've used Agoda a few times in the past with the most recent reservation for a very popular hotel in Boracay. My reservation was made 3 months in advance. I had no problem with my reservation, even though I had not contacted or coordinated with the hotel prior to my arrival.
Recently I;ve made several reservations with Agoda with trips scheduled for the Philippines in July. I've made 3 changes and had no problems with cancellations and refund were issued back to my credit card within 6 business days.
For those of you who have used Agoda can you respond on your experiences. Good and Bad. Would you recommend sending your agoda confirmation to the hotel to verify booking? Also any tips you might have would be greatly appreciated. Thanks