Zest Air has perfected the process of recruiting the most incredibly stupid staff who are unable to understand or convey the simplest of instructions or impart any knowledge of their airlines operational schedule. Whilst delays are inevitable with all airlines, Zest Air has devised a way to systemically ensure that their airline NEVER runs on schedule.
Given the deplorable on time performance record, ingeniously the management has implemented a policy of hiring the stupidest front line staff in the entire history of aviation. These bafoons are singularly the best way to mitigate against customer dissatisfaction. In the same way it is impossible to be upset with a mentally challenged person who knows not what they say or to have sharp words with a multiple amputee who clings to your ankle for attention thus tripping you over, it is difficult to be upset with a staff member who clearly knows more about neuclear fission process than they do their airlines operations.
The staff are selected to be able to recite "yes ma'am sir" to every single possible question including but not limited to "when is the plane leaving", "is there an actual plane in the air on the way to this airport which may through some massive cosmic coincidence collect passengers and depart for the destination on my boarding pass?", "what is your name?" Or "do you have any basic understanding of what an Airline is supposed to do?"
The glazed expressionless faces have been modeled on the freshly deceased and the only hint of color in the faces of the moronic individuals standing on the employee side of the counter, is just the glow of the vomit orange, ill fitting polo shirts worn by the clearly stunned humans who qualified for the job on the basis that they have a pulse.
If you have nothing better to do with your life than to wait at second rate airports with inferior amenities, be frustrated, speak to mindless, vacuous human life forms - then you will love traveling with Zest Air. For the rest of you - spend an extra few pesos on an airline which may in the event of a delay be able to communicate with you in some rudimentary form.