I had a change of flight times shortly before my actual flights which i found disapoointing but accepted it.
i found out that while travelling they have actually changed all their flight times and in some cases messed up connections.
My hotel gave free shuttle service which ended up outside of their new flight time operating times .
To wrap up the disappointment their flights are always running late and my plane also broke down when i was on the plane. They had hydraulics problems and didn't move until a technician came to fix it.
They didn't even fix it in manila where it came from before hand but to try to fix it in Puerto Princesa .
So the 1 hour flight turned in to an 18 hour ordeal with no information or help .
Not even a transfer of flights.
Their customer service is the worst i have experienced and should be used as last choice.
Cebu Pacific flies very frequestly from Manila and Puerto Princesa and should be used first as they have more frequency and reliable.