I've recently booked a package from M Asia via Groupon. Some things don't add up so I checked M Asia out online and saw some major bad reviews about this place.
1) Flight details. I was told that flights weren't available on the date I requested even though I had checked availability of flights before I went to the agency. They told me that as it was a package, flights will not be available on the requested date even if I were to top up an amount. Now, I'm not a travel agent or airport staff so I accepted their reasoning and changed the date of the package. And paid an extra S$30 per pax for the flight.
2) During the 3-5 days period I had to wait while they collated everything, I was told that the hotel that I had paid additionally for was fully booked and they would be looking for other hotels. Hotel they finally "managed to secure" was the cheaper hotel that was stated in the deal.
3) Now, I'm told that there will be some changes in timing in some part that I never got a chance to clarify.
All in all, I've paid around S$900 for a 3D2N Phuket trip. I need to know whether this is their modus operandi because the vacation is less than a week away. I don't care about the refund but I don't wanna have a bad experience in another country on my birthday.