Just had a dreadful experience with the Innotel (near Dhoby Gaut).
I booked 2 rooms (with our travel agent using its store credit card to secure the booking). The booking was done on Innotel's own website.
The booking is for 18 June 2014 and was for SGD 195 per room. The booking was accepted by Innotel with an email then sent giving a confirmation
Unfortunately a day later Innotel emailed again and advised its system had made a mistake. There is a conference on at that time so the booking would be cancelled unless we would pay SGD 331 per room (significantly more than the SGD195 we had booked for and been given a confirmation number for).
My travel agent then contacted Innotel to express out concern. Innotel replied and said the booking is now cancelled.
I'm just appalled by this.
We picked the hotel based on TripAdvisor reviews. We are there for a night on our way to Europe and wanted a hotel really close to a train station so we could easily head out to dinner, that was reasonably priced (as we need 2 rooms as we are a family of 5) and was clean, etc. Innotel was just what we wanted.
I'm posting this to warn anyone else who thinks a confirmed booking with Innotel means anything - but also for any ideas of what I can now do.