Has anyone used this company recently for travel in Patagonia? I initially emailed them Sep 24, and finally called Sep 28 when I didn't get a reply. It was almost impossible to hear the person on the phone because of background noise, but she did email me promptly. However, now I am still waiting for an answer to my reply to her proposed itinerary. I understand that Sep 24 was part of a long weekend,and this is Saturday, but do none of these people work on the weekend? What if something goes wrong while you're traveling?
The itinerary I was sent omitted an entire day, and aside, possibly, from a day trip to TdP didn't seem to include anything I couldn't book on my own. Is there a good reason to use this company? Do I need to book excursions and buses (El Calafate to El Chalten and back, and El Calafate to Puero Natales) before I arrive in El Calafate (Nov 3)? I assume I can also book the Navimag boat myself?