So far galapagosislands.com has been extremely attentive and responded quickly to my enquiries. They have been able to find an 8 day cruise on a boat I am happy with and for the dates I require. All this has happened within 7 days for a cruise which is due to start on 6th April 2013.
I am willing to pay the 4% surcharge for service fees (although I consider it a bit excessive). I am in UK & my payment options are credit card or bank transfer to a Miami bank.
I am willing to pay by credit card for the security of Visa/Mastercard in any dispute. However the credit card requirements are quoted verbatim:
"To make payment with your credit card we use a document called Signature on File. Request this form from your Trip Advisor. This form requires credit card information and the credit card holder’s signature. It must be signed and sent back to your Trip Advisor via email (scanned) or via fax.
Accompanying this form you must also send a copy of the credit card (front and back) and a clear copy of the credit card holder’s passport.
Galapagos Travel Center / Galapagosislands.com will keep all information confidential; this information is used to send to the bank for the transaction."
I have just sent them this message: "I have sent credit card information overseas in the past but NEVER been asked for photocopy of passport and copy of front and back of credit card (including the 3 digit security code). This is akin to handing over my credit card to someone and asking them to raid my account! PAYPAL is secure. Are you able to use this?"
Has anybody ever paid by credit card in the manner they require AND had no subsequent unauthorised deductions made from the same credit card.
What are your opinions on this? It is NOT the way I would usually do overseas credit card transactions!!!!