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Beware of Owner Nedo Kalecija, Sara Apartment Dubrovnik!

Dewsbury, United...
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Beware of Owner Nedo Kalecija, Sara Apartment Dubrovnik!

When we decided to go to Dubrovnik for a week at the end of May, we set a budget and emailed a number of apartment owners from Lettings.com & Trip Advisor with our budget and asked if anyone could accommodate. We received a reply from Nedo Kalecija to say that he could accommodate us in the Sara apartments. (Email Below)

To: impys@*****.com

From: nedokalecija@*****.com

Date: Sun, 1 Apr 2012 17:21:53 +0000

Allright, £***.** is accetible, that is a big discount!

Payment is in cash totaly

Half pay like deposit on bussiness account, half upon arrival!

Are you want to book?

Kind regards

Nedo

From the start we had slight misgivings as any contact with him had to be made by us, if we asked a question he didn’t reply and we had to call him for the answers. Before or during our whole stay he didn’t ring or text us once regarding any details or confirmations even though he said he would, we did all the calling. Also the deposit for the apartment was paid into a different account name and although we asked on numerous occasions, we never got a reply from him to say whether he had received the deposit or not. Even as we landed in Dubrovnik we still didn’t have a clue if the money we transferred nearly 2 month ago had reached his account or not. During our correspondence with him, we gave our flight times and as the flight home was at 20.25 we asked if we could have a late check-out, he said this was not a problem. (Email Below)

From: <impys@****.com>

Date: Sun, 1 Apr 2012 17:35:44 +0000

To: <nedokalecija@****.com>

Subject: RE:

Thank you for your big discount.

We are ready to book the apartment for our stay in Dubrovnik

Please see below our flight times

ZB1354

Manchester (MAN)

Tue 29 May 2012 15:25

DBV (DBV)

Tue 29 May 2012 19:25

ZB1355

DBV (DBV)

Tue 05 Jun 2012 20:25

Manchester (MAN)

Tue 05 Jun 2012 22:30

We will arrive late in the evening on Tuesday 29th May and leaving Tues 5th June evening for our 20:25 flight. We are hoping for a late check out that day. Is that possable?

Please forward payment details, Paypal prefered

Regards

To: impys@******.com

From: nedokalecija@******.com

Date: Sun, 1 Apr 2012 17:41:49 +0000

I agree with everything, dates are okay, don't worry, I'll be waiting you

I prefer cash only, so I will send you bank details, and when you pay 50% of deposit, apartment is fully book for you!

This is my account details:

Raiffaisen bank

Name: J*ip M**kov

Account number: ******************

IBAN: ***************

SWIFT: *********

Please when you pay deposit let me know

Best regards

Nedo

-----------------------------------------------------------------------------------------------

We arrived in Dubrovnik in the evening and called Nedo to let him know that we had arrived; he answered our call by saying that the Sara Apartment had a problem with plumbing, when we met him he then said had made an error and double booked the apartment that we had paid the deposit for and were supposed to be staying in, then a few minutes later he said there was fire damage in one of the apartments. Nedo and another gentleman asked us if we would like them to take our cases while we waited & he sorted out some other accommodation – we obviously declined! He then proceeded to take us to a restaurant – again we were asked if we would like our cases taken inside out of the way – we declined and kept them with us. After around an hour and half, Nedo returned to tell us he had found more accommodation for us and that we should follow him there. He took us to the Madrid Apartments which were to the standard of the Sara apartments that we had originally booked into however he told us that we could only stay there for one night as this apartment was booked out from the next day, he said that he would return the following day at 11.00am and would take us to another apartment.

The next day he arrived at 11.30 which meant we had spent half of the first day sat inside waiting for him. He told us that he had found an apartment that was to the same standard as the one we were in but had its own terrace but was unfortunately situated outside of the city walls. He said that we needed to pay him the balance we owed for the apartment as he needed to pay for the one we would be moving to. We were told by him that we could return to the original Sara apartments on the Sunday, which meant staying in another apartment for 4 nights.

We were handed over to a lovely lady called Rosa who proceeded to take us to the Bondi apartments. The only way to describe these apartments is to say that they are a hostel. We were offered a choice of rooms to stay in and taking into consideration that the bottom floor looked straight out onto an alleyway, we chose the upstairs room. This however meant we had to use the bathroom on the floor below that was to be shared with other people. To take a shower had to be co-ordinated with military precision as the hot water lasted less than 5 minutes.

On Sunday as promised although half an hour late, Nedo collected us from the Bondi apartments and took us to the Sara Apartments, for 2 nights we instantly we went from no stars to 5 stars which is what we had booked and expected to stay in for the whole week.

On the day we were due to check out, we got a knock on the door and 10.00am and were told we had to leave by a lady that had come to clean, we explained to her that we had cleared it with Nedo that we had a late check-out due to having an evening flight, she said she would call him and come back later. She arrived back after 5 minutes and passed a phone over for us to speak to Nedo regarding the late check-out. we were then told by Nedo that we must leave the apartment straight away as he had people coming to stay in there, we explained about the late check-out that we agreed right at the very beginning and the fact that we had been messed about since arriving in Dubrovnik, he said that he had given us the apartment at a lower rate than he normally would have done and that the Bondi Apartment was the standard expected for the money we paid. We explained to him that he answered us when we gave our budget to say that this price was ok but he refused to take responsibility for anything. He told us the apartment was his and “please leave my apartment” We were literally kicked out!

The cleaning lady who we found out was his Mother, then took us back to the Madrid apartments and told us to put our cases in the cleaning cupboard and that Nedo would meet us back there at 17.30 so that we could get our cases back. For the first time that week, he was actually on time!

It takes 12 months to save and plan for a holiday and only a week for it to be ruined due to what can only be described as appalling management.

The Sara Apartment is located in the old town which is perfect. The apartment itself is done to a really nice standard. The only reason we would stay away is having to deal with Nedo Kalecija. We must stress that Nedo was very polite and never lost his temper or was never rude in anyway. He is a young man who needs a lesson in customer service

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Manchester
Manchester
Greater Manchester, UK
Madrid
Madrid
Community of Madrid, Spain
Sydney, Australia
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1. Re: Beware of Owner Nedo Kalecija, Sara Apartment Dubrovnik!

Definitely a horrible experience for you but also a good lesson for the future.

Booking through an agent, or ABTA/ATOL bonded travel providers in the UK should always be the way to go.

Saskatchewan, Canada
Destination Expert
for Istria, Croatia
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2. Re: Beware of Owner Nedo Kalecija, Sara Apartment Dubrovnik!

Wow. How horrible! Your complaint is objective and written without malice which I appreciate. Were you able to enjoy Dubrovnik at all? Perhaps you will need to return under happier circumstances to enjoy it fully.

Rovinj, Croatia
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for Rovinj, Istria, Croatia
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3. Re: Beware of Owner Nedo Kalecija, Sara Apartment Dubrovnik!

Not a nice story, but why keep reposting?

Victoria, Canada
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4. Re: Beware of Owner Nedo Kalecija, Sara Apartment Dubrovnik!

You were lucky. We paid a deposit and when we arrived On July 2nd, Nedo did not answer our phone calls or meet us. We found alternate accommodation in the city walls that was okay but not what we would have chosen. we actually saw the current tenant of Nedo's apartment and he told us that Nedo was not answering any phone calls or text messages. Nedo must be feeling quite awful for how he is treating tourists. Besides the deposit, he took valuable vacation time from us. We wasted time trying to locate him and worrying if we would be sleeping on the street:) After reading your post I am grateful that we didn't meet Nedo and waste more time

Atlanta
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30 reviews
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5. Re: Beware of Owner Nedo Kalecija, Sara Apartment Dubrovnik!

Why don't you send the letter to Croatian Ministry of turism?

One bad apple can damage work of many great people.

Dewsbury, United...
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45 posts
6 reviews
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6. Re: Beware of Owner Nedo Kalecija, Sara Apartment Dubrovnik!

Chefathome, Edmonton

Hi thank you for the comment, the accommodation issues paled into insignificance in the end, we had a fantastic time whist we were there. The country is beautiful and full of interesting history and the people were very friendly. We would certainly visit there again in the future

Victoria

You seem to have had a worse time of it than we did, at least we managed to meet him and force some accommodation out of him. I don’t think he will feel awful for the way he has treated tourists, purely because I don’t think he realises what he is doing. we have now reported him to the Croatian Ministry of Tourism, it won’t help us or you but hopefully it will help people in the future. We hope your ordeal didn’t spoil your holiday as Dubrovnik is beautiful and the people are very nice, it would be a shame to let one person spoil your perception of the people and the country

Tvrtko1995

Thank you very much for your advice, we have now done as you suggested and reported Nedo to the contacts below.

Minister

Veljko Ostojić

ministar@mint.hr

Vice minister

Oleg Valjalo

zamjenik@mint.hr

Assistant Minister

Robert Pende

razvoj@mint.hr

I would urge anyone else who have had these type of issues to also contact the people above

Atlanta
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7. Re: Beware of Owner Nedo Kalecija, Sara Apartment Dubrovnik!

You got to go into the head. That's how things are in Croatia.

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Croatia
Croatia
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nuneaton
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669 posts
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8. Re: Beware of Owner Nedo Kalecija, Sara Apartment Dubrovnik!

it would be nice to hear that he has been charged with fraud and misrepresentation because of his false planning and ruining peoples holidays, but dont hold your breath on this, make sure you re-contact those people from the ministry of fraudulent misrepresentaion and ruination of your confidence in the croation tourism industry, to find out what if anything has been done . and let us all know that justice has been done for you, all of us on t/a are shocked every time we here this kind of thing, it would be very rewarding to know that your complaint has been dealt with and that hes been baned from involvement with travellers, as for reposting ?? keep on doing it as often as you like, the moderators will decide if it needs removing or not , happy travells, dave

Atlanta
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9. Re: Beware of Owner Nedo Kalecija, Sara Apartment Dubrovnik!

I know that Croatian Tax office would be interested, too. They will be the first there.

nuneaton
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10. Re: Beware of Owner Nedo Kalecija, Sara Apartment Dubrovnik!

the problem is this guy is prob not registered and just picking up people on t/a, nothing will happen and he will keep on doing his dirty deals unless we keep him in the spotlight and make it difficult, he will then change his name and bank details and start again so we must expose these people always .