We need advise please about our holiday to Dubai on 18th August. We have just noticed that my step son' surname is the same as mine not his mothers who has kept her maiden name.
We have contacted the travel agent who has suggested we cancel the ticket and they purchase another one with the correct name. They are charging us £100 for the cancellationand £510 for the new ticket. I spoke to Emirates at Birmingham about this as we are all registered sky surfers with them. We go to Dubai every year but they cannot do anything about it as it was booked through the travel agent.
I accept to having to pay to change the name but why do I have to buy a new ticket?
We have even booked the seats on the plane will they be in jeopardy now?