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At the Top.. online ticket purchase not going through...

San Jose, CA
Level Contributor
28 posts
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At the Top.. online ticket purchase not going through...

Hi,

I am having problems with my credit card going through the payment server for At the top experience. I called and confirmed from my visa and mastercard credit card providers and they are not seeing the credit card being declined.

Strange thing is, At the Top online ticket purchase has home address as optional and while entering the credit card number, it does not ask!

Has anyone else experienced this problem? If so, how did you solve it?

Thanks.

Here and there
Destination Expert
for Dubai, Pissouri
Level Contributor
46,770 posts
38 reviews
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1. Re: At the Top.. online ticket purchase not going through...

Check again with your provider that you have not been charged.

Try again with a different card.

Email AT the Top and ask them if they can help

San Jose, CA
Level Contributor
28 posts
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2. Re: At the Top.. online ticket purchase not going through...

I checked both credit cards and none of them wee charged... Guess I will have to call them and book tickets over the phone...

San Jose, CA
Level Contributor
28 posts
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3. Re: At the Top.. online ticket purchase not going through...

Finally, it worked. For benefit of others, this is what you need to do:

1) Use internet explorer browser

2) Use mastercard (if you notice payment gateway in URL, it is using mastercard's gateway)

3) Call your credit card company and let them know about out of country transaction (You may even do the transaction while you talk to them and they should be able to push it through right there and then)

4) Now, you should see purchase confirmation...

Good luck!

DxB
Destination Expert
for Dubai
Level Contributor
4,205 posts
231 reviews
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4. Re: At the Top.. online ticket purchase not going through...

Thanks for advising others.

5. Re: At the Top.. online ticket purchase not going through...

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