I'm a Diamond member at Harrahs properties. I get what is called free room, beverage and drink when I stay over. I can eat what I want and drink what I want for free. Or so they say......First they take all my comp dollars and reward credits before they comp me a meal so if I was saving up for something, you can forget about it. If you have one reward credit they are coming for it. I was saving for the spa and needless to say that didn't happen since they kept taking my points.They don't tell you the rules up front so it's a learning experience. We ordered a bottle of wine for dinner and they wouldn't comp that but if I was to order the same wine by the glass it would have been comped. And they placed some ridiculous holds on my credit card for some of the meals which I had removed today. I called Bally's and asked why do I have all these holds on my credit card and the response I got was if the comp people don't catch the meal in time it turns into a hold on my card which they would not charge me for and after ten days the hold would be released. Are you kidding me?
Some of you are saying why should I complain if it's free. Well it's not free I put my time in on these properties and I deserve the extra perks. I think it is a shady system. I went to the Diamond Lounge for one meal on Saturday afternoon and the food was so gross. The service was so poor as well. I tried to get a brunch reservation and was told no so I called m host and after a half hour she called back and got me in. Why did I have to waste valuable time? It's all getting to be exhausting I come from Connecticut to endure the four hour ride and honestly after four days there I felt tlike it was not fun anymore that the games they play take away from the fun of it all. I have only been twice this year and have earned platnium status. I have a reservation fourth of July week and I really am second guessing going. Is it worth it anymore if they make it not fun? I asked to have some of my spa comped comped at the host desk before we checked out. I was told I didn't lose enough money so no and she was so rude!
If it wasn't for Vegas where I think it is valuable to be a diamond memeber I think I would quit Harrahs and try a different property.
Basically I think some where some how Harrahs got a big head. They are not that great they only have good locations. I hope someday soon someone catches up to them with multi locations. I will be the first to jump ship :)