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Harrah's Properties....Bascically Legal Scam Artists

Newington
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Harrah's Properties....Bascically Legal Scam Artists

I'm a Diamond member at Harrahs properties. I get what is called free room, beverage and drink when I stay over. I can eat what I want and drink what I want for free. Or so they say......First they take all my comp dollars and reward credits before they comp me a meal so if I was saving up for something, you can forget about it. If you have one reward credit they are coming for it. I was saving for the spa and needless to say that didn't happen since they kept taking my points.They don't tell you the rules up front so it's a learning experience. We ordered a bottle of wine for dinner and they wouldn't comp that but if I was to order the same wine by the glass it would have been comped. And they placed some ridiculous holds on my credit card for some of the meals which I had removed today. I called Bally's and asked why do I have all these holds on my credit card and the response I got was if the comp people don't catch the meal in time it turns into a hold on my card which they would not charge me for and after ten days the hold would be released. Are you kidding me?

Some of you are saying why should I complain if it's free. Well it's not free I put my time in on these properties and I deserve the extra perks. I think it is a shady system. I went to the Diamond Lounge for one meal on Saturday afternoon and the food was so gross. The service was so poor as well. I tried to get a brunch reservation and was told no so I called m host and after a half hour she called back and got me in. Why did I have to waste valuable time? It's all getting to be exhausting I come from Connecticut to endure the four hour ride and honestly after four days there I felt tlike it was not fun anymore that the games they play take away from the fun of it all. I have only been twice this year and have earned platnium status. I have a reservation fourth of July week and I really am second guessing going. Is it worth it anymore if they make it not fun? I asked to have some of my spa comped comped at the host desk before we checked out. I was told I didn't lose enough money so no and she was so rude!

If it wasn't for Vegas where I think it is valuable to be a diamond memeber I think I would quit Harrahs and try a different property.

Basically I think some where some how Harrahs got a big head. They are not that great they only have good locations. I hope someday soon someone catches up to them with multi locations. I will be the first to jump ship :)

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Bally's Atlantic City
Bally's Atlantic City
10,214 Reviews
Atlantic City, NJ
Connecticut
Connecticut
United States
Reading PA
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1. Re: Harrah's Properties....Bascically Legal Scam Artists

I am going to be a semi-Harrahs defender here since I think you will get a lot of agreement with some of your statements on this forum.

First off I am not a Diamond member, only Platnium, but I feel Harrah's goes above and beyond to give smaller and middling players like my wife and I rooms without using comp points. Meals are taken from comp balances and I think unless you are a whale, it is about the same everywhere. The old days of a boss writting comps at the table are almost gone with the points system taking tis place. They has to be a system in place to ensure that the casino, which is a business, controls expenses. Giving every Diamond player a free bottle of wine and unlimited meals would probably not be a good business decision for them.

Many people in the know say that there are a large number of Diamond members in AC. Again, if every Diamond player on property wanted the Brunch, there would be an issue.

The most important thing to remember is that YOU are the customer here and while the customer is not always right, you can determine where you spend your money. If you feel that you are not being treated right, find another casino and see if they are better with their offers with your level of play. It is obvious you are earning a large amount of points and playing large amounts, so why continue with Harrah's if you are not happy? I would bet that if you stopped coming and started playing elsewhere, you will find out how valuable you are to them.

A trip to AC or gambling anywhere should be like a vacation. If you are not enjoying it and feel like it seems you do, why do it? You seemed resigned in your post to going back under than same conditions, so isn't it fair to say that you are not going to be happy next time either?

What I am trying to say is that a trip to a casino is not like $3.00 gas, we dont need it, so if you don't like the rules as they are, don't play by them. But to say they are Legal Scam Artists is a big stretch and if you feel that way you are only making it possible by going back.

Work, Beach or...
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2. Re: Harrah's Properties....Bascically Legal Scam Artists

I have to take the other side on this argument (I agree with the original poster). I mentioned in a post a few weeks ago that I had the same experience at Caesar's - on-line the room was free, but then they took $80 out of my comp balance to cover it. I was also supposed to get free food and beverages, but they deducted points for every dollar we spent. To me, that is NOT free! I questioned why they don't tell you straight out that this is how it works, and their explanation was "it's free in that you didn't have to pay for it". Please, don't treat me like I'm stupid! I am well aware that I can come down and blow my entire comp balance eating and drinking, I don't appreciate being enticed by false and misleading portrayals of how well I'll be treated while I'm there.

I also wondered why, since the comps are coming off my balance anyway, we were not able to order wine by the bottle. At the end of the day, I'm paying for it anyway!

Just so you know, they do this the same way at the Hilton. When you are on this "all-inclusive plan", they will deduct points, but when you get to a zero balance they pick up the difference. I don't know what would happen if I ran over my balance at Caesar's, since we didn't deplete my account. Even when I leave the Hilton with a zero balance, they credit whatever points I've earned that trip so I don't start out with nothing next time.

Regards,

LuvBreezes

nc
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3. Re: Harrah's Properties....Bascically Legal Scam Artists

I too am a Diamond member. I have never had a problem with what was charged agianst my comp balance and what was really free. Basically, my rooms are always free-nothing has ever been deducted from my comps. I use my TR card for meals and expect the points to come off.

With all that said, I have never been to AC but was thinking of planning a trip. Maybe not a good idea if things are so different. We go to Vegas, the Harrahs properties in Tinica, MS, and Harrahs Cherokee. The rules are all the same in these places

Is AC different?

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nc
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4. Re: Harrah's Properties....Bascically Legal Scam Artists

I too am a Diamond member. I have never had a problem with what was charged agianst my comp balance and what was really free. Basically, my rooms are always free-nothing has ever been deducted from my comps. I use my TR card for meals and expect the points to come off.

With all that said, I have never been to AC but was thinking of planning a trip. Maybe not a good idea if things are so different. We go to Vegas, the Harrahs properties in Tunica, MS, and Harrahs Cherokee. The rules are all the same in these places

Is AC different?

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South Pole
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5. Re: Harrah's Properties....Bascically Legal Scam Artists

Diamond member here also. My comp dollars or Reward Credits (whatever you want to call them) were and still are never touched when I am comped a free room. This even goes back to when I was Platinum and before that when they were owned by Park Place. However, whenever I want a dinner or the wife buys some cigs at the store inside Caesars, or I get a couple of beers at the Toga bar, I always charge it to the room. And at the end of the trip the host takes everything off the bill and takes my points (but not my wife’s points, however).I NEVER have enough points on my card to cover everything. The last trip we went to the Virginia City buffet on Fri. night ($45), Primavera on Sat. night ($220) and the buffet on Sunday again ($45), 2 packs of cigs ($20) and a few beers (??) at the Toga Bar. I would never have had enough points to cover all that from one trip. So who cares if they take your points? As long as you don't really take advantage of the system and go to an expensive restaurant every day, all you should have to do is ask for something that you would normally use with your points. I am going to ask my host to see if she could leave me some points on there for my Vegas trip, because I don't know if I will have a total open comp in Vegas and it may be good to have a backup. I don't know if anyone else noticed this, but on my last trip, at the bottom of the room charge slips they give you upon check-in, mine had "D GOLD COMP" typed on the bottom. I never asked what this meant as I didn't notice it right away. But when I went to the Buffet and to the store and the Toga bar and charged the comps with my slip, it never even went on the room charge (you can check it on the TV at Caesars). Maybe they are starting to change the system in our favor where they don't touch your points, I don't know. But to me, Harrah's gives us a great vacation for about the same as we spend gambling. I am going to figure out our losses for last year compared to what we were given as comps and gifts and see how close they are. I bet they are pretty darn close.

Bob

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Caesars Atlantic City
Caesars Atlantic City
12,140 Reviews
Atlantic City, NJ
The Virginia Hotel
The Virginia Hotel
593 Reviews
Cape May, NJ
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6. Re: Harrah's Properties....Bascically Legal Scam Artists

Dopplerbob - The issue here lies not in using your comps to get stuff for free, but the way they lead you to believe everything is comped. I get a letter from the Hilton that says "come on down, enjoy two nights free and while you're here have a complimentary dinner at one of our gourmet restaurants". When you check in they tell you that you are on the "all food and beverage comp plan", which includes room service. Now, to the average bear that sounds like everything will be picked up by the hotel with no strings attached; I learned the hard way that everything is free AFTER you use up all those hard-earned comps you were planning on getting a massage with, buy a T-shirt, or whatever. If you went to Caesar's and they told you you were on the full food and beverage comped plan, would you still expect to pay for the drinks at Toga bar with your comps?? Isn't pretty much EVERYONE on that plan?

FYI, comped cigs are $22 (points) per pack, and if you are getting them for $10 at Caesar's please tell me where so I can go there myself next time!

LuvBreezes

Mineola, New York
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7. Re: Harrah's Properties....Bascically Legal Scam Artists

I would suggest the best way to handle this is to take your business elsewhere if you are not happy with Harrahs. On the other hand, if you think you are being treated fairly by Harrahs and enjoy your stays, then continue to do business with them.

No one should ever spend money where they are not happy and there are many other places to gamble in AC and in the region. If there are more disgruntled former customers then they will change the way they do business. If business remains strong, well then I guess you are in the minority and they will continue doing it that way. It's the American Way!

Central NJ
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8. Re: Harrah's Properties....Bascically Legal Scam Artists

What this all comes down to is that all businesses , including casinos should be rquired to give clear and accurate information about pricing and services . And especially that casinos , since they are enticing people to lose money, should at least be held to the same stadards as Sears , Macys , Commerce Bank , etc.

I remember having this discusion here some months ago when some people disagreed with me , over my complaint about the gift givaways always tending to run out .

Btw I never let my comps or cash back get stored too high . I eat / drink them on a day trip . Then they have litle to grab . Also I only remember once , a long time ago , that I think they took some comp points towards a room at Harrah's .

NY
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9. Re: Harrah's Properties....Bascically Legal Scam Artists

I am also a diamond club member, made just over the 10,000 points last year.

But what disappoints me is also what they don't tell you....they encourage you to become a diamond club member and then when I wanted to stay at CP in Vegas (which I always got comped when it was just Caesers/Bally's not Harrah's) I was told even though your a diamond card member you don't gamble enough!

So far this year I've earned platinum (3 trips) and if I go on the website can't get a room for Fri or Sat in AC.

Hosts...Two recent experiences...Was going to Vegas in April, sstaying at Paris called and asked for a host, needed a refrigerator in room for medication, desk put me through, gave host my request, reply why are you calling me I'm not your host. I said I don't know who is, desk put me through, she said she'd arrange it. Get to hotel no refrigerator, thank goodness for the check in girl, she arranged it. BTW made arrangements on line said I would get a premium room..at check in told okay for $65 a night. took the regular room.

Got a letter from a Bally's host recently all glowing about how she is there for anything I need, can't reach me by phone, (I had changed my number) please call her...which I did. Started to give my name, her reply "what's your card number, I need a phone number for you, okay thanks" and she hung up. So I guess I didn't need anything because she didn't ask, didn't even say call me if you do.

I find that TR is not the same as the old connection cards. BTW I've never gotten comped food or beverage never asked for it always had enough points to cover it only got a room. But I do feel like being a diamond club member is not all that they tell you it will be.

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Bally's Atlantic City
Bally's Atlantic City
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Atlantic City, NJ
New Jersey
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10. Re: Harrah's Properties....Bascically Legal Scam Artists

Hi - I'm 7 Stars and the only thing I can add to your post is this: I make a habit of spending my comp points before staying overnight. I go to the Total Rewards Store at the Pier and purchase Pier gift cards with my points. When I check in, I basically have no points left. They cover all my meals and charges. Of course, whatever points I've earned on that visit is debited. But I have a sufficient number of day trips to earn more points so in the end it works out pretty well.

For those of you booking your room online, if you see "free" next to the room offer, your points will NOT be debited for the room. If you see "comp", your points WILL be debited.

The only thing about this system that truly bothers me is that it is not clearly explained and everyone seems to have to find out the hard way how it works.

Always vote with your feet anytime you are not satisfied with any product or service.

Bests, ACMama