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Power/Comuter Outage at Ballys - July 29

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harrisburg, pa
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Power/Comuter Outage at Ballys - July 29

Just curious -- anyone else involved in this today? At about 12:30 or so I tried to cash out my $80 in the Wild, Wild West - Kate's section. Got one of those "hand pay messages." I thought it was just me. Then everyone around me ended up with the same message. We all waited up to two and one-half hours for a hand pay. There were no slot attendants visible....and the poor security folks were deluged! I finally found out that there was an electrical problem because of a thunderstorm, but it would have been nice if they would have communicated the problem to the customers. I understand they made an "announcement" but no one could hear it over the noise of the music from the machines and the overhead sound system. Anyone else experience this? One would think Harrah's would have and emergency plan for situations such as this, but they did not. When slot techs/supervisors DID show up, they clearly did not have a plan and responded to the most obnoxious first!

Central NJ
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1. Re: Power/Comuter Outage at Ballys - July 29

Same thing happened to us at Showboat over a year ago . You think they would have spent a few dollars to get a plan going . What if this had been something more serious like a bomb threat . This type of thing turns people off to the casinos .

outside phillly
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2. Re: Power/Comuter Outage at Ballys - July 29

I used to watch that show 'american casnino' about Green Valley Ranch out in Vegas and one of the episodes was the same thing.

It's probably all the same software behind the scenes and none of it has automatic failover to a backup system.

3. Re: Power/Comuter Outage at Ballys - July 29

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Removed on: 04 September 2009, 07:21