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comp vs. free

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NY
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1,427 posts
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comp vs. free

I know it's been explained before, but I forgot.... why , when I book online, with an offer, does it sometimes say free, and other times it says comp..... Also, how com sometimes I walk out without spending a nickel (on the room), and other times they charge me taxes on the room. I asked at Harrah's last time, and they couldn't answer, they didn't know themselves. Just curious...

blacksburg va
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1. Re: comp vs. free

cant answer that specificly,but heres something to remember if

combining offers such as 2 comped nights,then 2 more nights if you sign up for a slot tourney.

few yrs ago we did that , we kept charging our breakfast to our room planning on using our comp$ to cover it. well at checkout we were told we could only use our comps on our last 2 nights,because technicley,we checked out after the 1st 2 nights passed because they were part of another promo. finally got it all taken care of but it took a good hour to fix it.

New Jersey
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for Atlantic City
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2. Re: comp vs. free

You're not the only one that doesn't really understand the difference. I've had rooms that were listed as comp and room that have been listed as free. Neither time has anything been taken from my comp balance and both times I've had to pay the various taxes for the room, usually around $11-$12. Persons with higher comp balances seem to have the comp dollars taken, especially those that also are offered food and drinks as part of the comped room. Some people will take Pier dollars from the comp dollars at Harrah's property to prevent them from dipping into their balance. In my expierence though I haven'thad a problem but my comp balance usually is $70 or less. I tried searching for the previous thread on this question but couldn't find it. Sorry I couldn't be more helpful.

NY
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3. Re: comp vs. free

Thanks anyway...Maybe later in the day, someone who understands it will read this.... like I said, just curious,,,, can't seem to figure it out.

Bridgewater
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798 posts
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4. Re: comp vs. free

Can't answer on the free room vs comp room (I've had the same question), but we did ask at the front desk at Harrah's why sometimes we pay the tax on the room and sometimes it's free.

We were told that it's never free. That the tax comes out of our comps. BUT, I'm sure if we ask again, we'd get a different answer

Brooklyn, New York
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5. Re: comp vs. free

Seven Star Members are not charged taxes on the room. If the room is comped as food room and beverage (frb)and you have minimal or no comp points, they will give you somewhere around $100.00 in food credits a day during your stay. It's kind of hard to understand when frb are given. Sometimes we get frb, other times, limited frb and sometimes just the room. No one can explain this.

The other thing is seven star members get free movies, games and internet access in their room.

ALEXANDRIA
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6. Re: comp vs. free

I see the room show up as "free" when I use an offer. I see it show up as comp when I don't use an offer but my play happens to be enough to give me a "comp" for that night. I pay room tax regardless of which one I book under.

BTW - while we are on this topic, when booking a room thru an offer you should always check the room price WITHOUT the offer (while logged into your account), especially on a Sun - Thurs stay. One of my friends has an offer right now for a "special rate" at any Harrahs property. If she books with the offer for a particular Wednesday night she gets a "special rate" of $79. Without the offer she gets a comp. Also, sometimes the "offer" will only give you a free room at the lowest tier room they have, but booking without the offer may give you free rooms at the premium rooms.

CT
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7. Re: comp vs. free

That's amazing Ambrva! Thanks for the tip!!

NY
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1,427 posts
188 reviews
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8. Re: comp vs. free

still curious also about the tax... I don't always pay tax, and no they never took it out of my rewards points.....still can't figure it out.

New Jersey
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9. Re: comp vs. free

Well let me add to the confusion....the last time I stayed at Showboat I checked out at VIP (which I have started doing because they always screw up by charging my reward credits for movies) and lo and behold - I was told that my reward credits have "always" been debited for the room tax!!!! This, after being told by my host and several other personnel that as a 7 Stars member my room tax is picked up by the casino. I told the girl that she was wrong unless the policy had recently changed. She said it had always been the policy.

I've posted before, many times, about how it seems that if you ask 10 people at any Harrahs casino the same question about Total Rewards, you'll get 10 different answers. This is very unfortunate and appears not to have changed. As Frank has said, at least with the Harrahs system you can know what you've earned just by watching the meter in the machine, unlike other casinos where your card will say "accepted" or some equally mysterious message.

BUT there really is no excuse for the staff not knowing what the rules are - if they don't know, how are WE supposed to know?

And to Mittmott - if I go online right now under bookings, I will see some rooms COMP and some rooms FREE. And I give up trying to figure out what this means :)

Bests, ACMama

NY
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10. Re: comp vs. free

Thanks ACMama, I guess we'll never know. I don't care that much, as long as free is free and comp is free. just curious.