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Cashing out at ShowBoat

Princeton, NJ
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150 posts
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Cashing out at ShowBoat

I was at the ShowBoat this weekend. I try to cash out at the cage in the middle of the casino floor and it took 30 minutes.

There was 6 windows open and 5 of them are for Diamonds and 7 stars. Only one window for the rest. The lady at this window took over 30 minutes because she was having some problem with a Check.

So, the line keeps on growing and they wouldn't try to accomadate a little by trying tolet a few go to the diamond lines (the diamond lines are with people too) .

I usually take care my cashout at the poker cashier, but, this time I play a little Asian games and won a little.

This really sucks. I know I am not a diamond status but I do play about two weekends per month.

To wait 30 minutes just to cash out and watching the people at the diamonds line just cruise by just pissed me off.

New Jersey
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1,366 posts
53 reviews
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1. Re: Cashing out at ShowBoat

I've got no problem with higher level players getting better service - that's kind of the point - but that doesn't excuse poor customer service for everyone else. A 30 minute wait is simply too long. They should have converted at least 1 of the Diamond windows to take the Gold members or open more windows if they could.

I think the casinos sometimes forget that the higher level players started out as low level players.

Princeton, NJ
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150 posts
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2. Re: Cashing out at ShowBoat

Actually, There were 7 windows when I first got on the line. 5 for diamonds and 2 for everyone else. They close one window which can be used by everyone and left 5 diaminds windows open. Everyone on this line was complaining. The lady behind me was cursing and swear never to return to ShowBoat.

Oh well, since I love SB poker room, I will have to tolerate this until I get my diamonds status. Next time, I will just use the poker cage...

Sacramento...
Destination Expert
for Las Vegas
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3,721 posts
1 review
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3. Re: Cashing out at ShowBoat

I swear, I don't understand some people. "I had a terrible experience here! They really need to re-think their customer service! Oh well, I guess I'll keep going back and run $110,000 through their machines as punishment to them."

There are 10 other casinos in Atlantic City that have poker rooms, and 7 of those 10 don't have Diamond lines to worry about.

That said, Showboat is by far the worst when it comes to the lines, and I completely believe what happened. Platinum doesn't help one bit because unlike Vegas, Platinum cardholders in AC are placed in the Gold lines anyway.

Jersey City, NJ USA
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for Jersey City
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888 posts
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4. Re: Cashing out at ShowBoat

i kinda agree, as in my limited experience at showboat (all of 2 times), the lines have been tremendously long for non-diamond+ players

Callicoon/Brooklyn...
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for Callicoon, Atlantic City
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5,373 posts
2 reviews
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5. Re: Cashing out at ShowBoat

I agree that this was stupid on the part of the employee that is in place to direct the customers to the window. Maybe a complaint in writing to Showboat is in order. I'm sure that they will agree that this employee should have used a little more common sense in dealing with this situation.

Bill

East Coast, USA
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361 posts
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6. Re: Cashing out at ShowBoat

I've experienced that awful line. I stopped going to the main cage. There's a cage in the high limit room that's rarely has people. I've never been asked to show a diamond card to get in there.

I use the high limit cages at most hotels I go to. I hate lines. :) The Harrah's casinos also have a restroom. They're usually (not always) a little cleaner than the regular restrooms. It's better than standing in a puddle of pee. lol

TC

New Jersey
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1,366 posts
53 reviews
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7. Re: Cashing out at ShowBoat

Not relevant to Showboat, but at Caesar's, I've generally found that the cashier on the 2nd floor (near the doors leading to the Palladium ballroom and the escalator to Wild West) stays much less crowded than the main cashier window on the 1st floor.

philly
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847 posts
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8. Re: Cashing out at ShowBoat

Showboat seems to do this on busy friday/saturday nights, like they are worried their higher players will complain.

And yes, going down to the poker room is te smartest idea, the only time there is a wait is if a tourney is starting.

New York, NY
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for Atlantic City
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5,811 posts
19 reviews
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9. Re: Cashing out at ShowBoat

i agree with disneysteve about the second floor cashier at caesars.

as for showboat, i usually have the opposite problem... i'll stand in the diamond line, but everything else moves more quickly... or the "diamond" cashier will motion to somebody from outside the diamond line. so i've seen it work both ways.

i don't mind waiting, and usually just go into whatever line appears to be the shortest; i don't care about the status aspect of it or which line i'm supposed to be using... but a thirty minute wait is ridiculous. and very bad for them, too... that's time you could have been on the floor gambling!

my experience has been that bally's and harrah's are a mess... separate lines for every window and no order, rhyme or reason. lots of windows unattended... or lines get shut down before accommodating those already waiting in line.

Hamilton, Ohio
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299 posts
359 reviews
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10. Re: Cashing out at ShowBoat

More waiting = less money you play back! :)