I've been a diamond cardholder with Harrahs for the past 3 years and have only once before (last year) asked my host for a comped room on a weekend, which he gladly gave me. Otherwise, I never ask for anything special, and was always content with having free rooms Sun-Thurs and sometimes on Fridays. Today I call my host to request a room for a weekend/Fri and Sat next month, to celebrate an anniversary, and he tells me that he cannot offer those nights comped, but instead for a total of approx. $300 (before taxes of course)! When I asked why would I be charged instead of comped, he said I haven't given Harrahs enough of my time.
I cannot tell you how annoyed and dismayed I am about this. I have been a loyal patron of Harrahs, finishing the 2009 year at over 30,000 tier points. This year, I only made one trip so far, and racked up 3,000 tier points. How much more time do they need??
With declining casino revenues, and increasing competition from other casinos, I cannot believe how stingy and foolish Harrahs is. I have no entitlement issues, and realize that $300 for a weekend is a good rate, but for someone who has in fact given so much time to an establishment, and asked for so little in return, this is very bad way to do business, in my humble opinion.