My friend and I boarded the Hampton Luxury Liner in Manhatten on 33rd Street in front of Sabarro's (SP?) across from Madison Square Garden/Penn Station at exactly 10:11 for a 10:15 pick up. No problems with stowing luggage beneath or boarding until one female passenger started arguing with the driver about her return. We left to start the journey to the next pick-up spot close to the Marriott. Traffic was very heavy and the woman kept arguing with the driver about why she couldn't return on the bus that evening. It became apparent she had booked a one-way but she had changed her mind. The driver remained calm but told the woman to call the dispatcher. When she refused, the driver called the dispatcher on his own phone and handed it over to the woman. We pulled into the second stop at about 10:35 and the people boarded. The woman continued to make a scene, The pick up here took a bit longer but we pulled away at 10:50 heading for AC. Getting out of the city took a while but it was smooth sailing afterwards and we arrived at Resorts around 1. A Resorts spokesperson got on board and we were given a $10 food voucher which we used at Bread Sticks, and a $30 slots credit. I had booked tickets some time ago at $10 each. Yes, I have the receipt to prove it. :)
Our bus ride was one of my best rides ever. They showed a Tom Cruise film which I did not watch-- you may have seen it; it's the one in which windows blow out in extraordinary fashion every eight minutes or so -- but I did listen to a jazz station for a while. At the back of the bus they had fresh issues of two glossy Hamptons magazines as well as about 8 other newspapers and/or pamphlets. Snacks consisted of Famous Amos cookies, raspberry shortbread and Cheet-os. There were bottles of Poland Spring water and coconut water and some fruit punch. Our bus was immaculate, and the driver was great.
The only thing marring the trip was the argumentative female passenger who had been told REPEATEDLY to show up for the evening departure and then and only then could they tell her whether or not there would be space for her. She had been told repeatedly the return was sold out.
MY experience was great. If and when occasion warrants I would use this service again, but I do not see a NYC to AC trip any time in my future. As a side note, Resorts was FABULOUS! I plan to return there VERY SOON! Hope this helps.