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Showboat cancelled my confirmed NYE reservations!

Baltimore, Maryland
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Showboat cancelled my confirmed NYE reservations!

I was mailed an offer for NYE which I booked on Friday Nov 25. Room, dinner @ Scarduzzis NYE and a brunch New Year's Day. I received my confirmation email with reservation #'s.

Yesterday, Monday Dec 5. My host called to tell me Showboat is overbooked & my reservation has been cancelled.

I can understand an offer selling out but to have a confirmed reservation and then get booted? Not happy.

Anyone else get their reservations cancelled like this?

Hamah, Syria
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1. Re: Showboat cancelled my confirmed NYE reservations!

CET properties sure do an excellent job of killing AC patronage.

Just when you think the level of incompetence can't get any worse in AC, they reach new lows.

You have to believe they are actually trying to be this incompetent. How could such a major company be run so poorly?

New York City, New...
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2. Re: Showboat cancelled my confirmed NYE reservations!

I hope this thread stays open!

This just shows how popular & great CET properties are!

& their new Diamond Lounge policy rocks!

& they're really attracting high value customers business with their great pool parties!

I own a mansion & a yacht!

Callicoon/Brooklyn...
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for Callicoon, Atlantic City
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3. Re: Showboat cancelled my confirmed NYE reservations!

Did he offer you anything in replace of the offer?

I never heard of them cancelling a reservation like this before. I would think that they would at least offer something.

Bill

ny
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4. Re: Showboat cancelled my confirmed NYE reservations!

gee, according to bill r, only 12 people go to ac, i guess parkville was the 13th and they couldnt accomodate him.

Callicoon/Brooklyn...
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5. Re: Showboat cancelled my confirmed NYE reservations!

13 was always an unlucky number!

Bill

New York City, New...
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6. Re: Showboat cancelled my confirmed NYE reservations!

Actually, why not call hosts at the non CET properties & tell them exactly what happened.?

To get an invite to begin with, Hilton etc, would realize you're likely a good size fish for them, & may seize a good chance to convert you.

new jersey
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7. Re: Showboat cancelled my confirmed NYE reservations!

hilton is booked

Callicoon/Brooklyn...
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8. Re: Showboat cancelled my confirmed NYE reservations!

I think at this point, everything is booked!!

Bill

New York City, New...
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9. Re: Showboat cancelled my confirmed NYE reservations!

As ParkvilleJB found out, "booked" , is a relative term at a casino . If his play outranks a good % of people they "booked", they may likely find a spot for him. He's a bigger fish in a smaller pond of players. At Showboat, he's also competing with the overflow of shutout players from other AC CET properties, as well as out of town CET players who outrank him.

Hamah, Syria
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10. Re: Showboat cancelled my confirmed NYE reservations!

That all sounds well and good for CET, but like a slap in the face to Parkville. Way to get his hopes up and then smash them down. Whatever happened to honor and integrity? Maybe Parkville already spent some time making plans for his stay at Showboat. Maybe he already invited some friends or family to go with him. Wow, how awful to do this to someone.

Of course a simple solution to insure this didn't happen would have been to send invites out in stages.

But that would require a company to be run by people with common sense.

Edited: 06 December 2011, 23:12