I've been meaning to write this for a while but havent gotten around to it until now.
I'm a high limit slot player (usually $25 slots) and have played at Revel twice since their opening. The first time was opening day, the second was two weekends ago. I thought I would give them a little time to get these kinks worked out but unfortunately, nothing changed between my two visits.
My major gripe is the amount of time it took to get paid for a handpay. On both of my (fairly short) visits I hit 3 handpays each. Finding an attendant each and every time was a nightmare. While it seems they do have alot walking around- they arent walking around the high limit machines where handpays occur most often. It literally took me no less than 15 minutes to find an attendant every time with the average probably being 20-25 minutes! Furthermore, the attendants are so clueless and dont even know when a machine has hit a jackpot! I had to actually inform several attendants that when the double lights are blinking on the top of the machine that indicates a jackpot.
When you finally do get an attendant over to your machine they go way overboard with the congratulations. I'm sorry if I'm sounding rude here, but a $1250 "jackpot" on a $25 machine is nothing to get all excited about. These (very young) attendants make it seem like you just won $1million. It takes them another 5 minutes or so to fill out their jackpot slip- many times asking me what the winning combination is/was since they have to note it on their slip. They then ask you for your full SS# each and every time regardless if you tell them that you are in the system already. I'm sorry, but I dont feel comfortable giving out my SS# repeatedly. Finally, when they come back (sometimes 10-15 minutes later) with your money, they refuse to just give it to you in a stack- I've been told that they are required to count it out in your hand regardless of my wishes to just hand it to me.
I just dont think that this place is good for high limit players. Actually, on both of my trips I really didnt see many people playing high limit machines so maybe other players feel the same. Its ashame because the place is beautiful and I'd love to play there. I play to de-stress and its just way too stressful and not fun for me to play under these current conditions.
Anyone else have similar experiences or thoughts?