We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Revel doesnt want high limit players

NYC
Level Contributor
69 posts
Save Topic
Revel doesnt want high limit players

I've been meaning to write this for a while but havent gotten around to it until now.

I'm a high limit slot player (usually $25 slots) and have played at Revel twice since their opening. The first time was opening day, the second was two weekends ago. I thought I would give them a little time to get these kinks worked out but unfortunately, nothing changed between my two visits.

My major gripe is the amount of time it took to get paid for a handpay. On both of my (fairly short) visits I hit 3 handpays each. Finding an attendant each and every time was a nightmare. While it seems they do have alot walking around- they arent walking around the high limit machines where handpays occur most often. It literally took me no less than 15 minutes to find an attendant every time with the average probably being 20-25 minutes! Furthermore, the attendants are so clueless and dont even know when a machine has hit a jackpot! I had to actually inform several attendants that when the double lights are blinking on the top of the machine that indicates a jackpot.

When you finally do get an attendant over to your machine they go way overboard with the congratulations. I'm sorry if I'm sounding rude here, but a $1250 "jackpot" on a $25 machine is nothing to get all excited about. These (very young) attendants make it seem like you just won $1million. It takes them another 5 minutes or so to fill out their jackpot slip- many times asking me what the winning combination is/was since they have to note it on their slip. They then ask you for your full SS# each and every time regardless if you tell them that you are in the system already. I'm sorry, but I dont feel comfortable giving out my SS# repeatedly. Finally, when they come back (sometimes 10-15 minutes later) with your money, they refuse to just give it to you in a stack- I've been told that they are required to count it out in your hand regardless of my wishes to just hand it to me.

I just dont think that this place is good for high limit players. Actually, on both of my trips I really didnt see many people playing high limit machines so maybe other players feel the same. Its ashame because the place is beautiful and I'd love to play there. I play to de-stress and its just way too stressful and not fun for me to play under these current conditions.

Anyone else have similar experiences or thoughts?

New York, NY
Destination Expert
for Atlantic City
Level Contributor
5,899 posts
21 reviews
Save Reply
1. Re: Revel doesnt want high limit players

i received a handpay on a penny machine on opening day and i can confirm much of what you said. the slot attendants are a little green at both recognizing and responding to handpays. in my case, one happened to just be walking by, which was a good thing, since he later told me that dispatch did not get a signal indicating there was a jackpot on the machine.

normally, dispatch is immediately notified of all jackpots and they send a slot attendant right away. are you saying that dispatch never sent a slot attendant after any of your jackpots? i know the machine says "call attendant," but i don't think it's supposed to be taken literally... you shouldn't have to flag one down!

yes, it is true, they don't seem to get that the machines show how much you've won, not how much you've lost. so, while a quick congratulations is in order, they shouldn't act like you've won a life changing jackpot when you've only won $1200. in fact, they should be aware, that you're probably running at a deficit and probably would have preferred to have won $1150, in order to have avoided the paperwork. the same thing happened to me... they were more excited than i was.

and it also took a long time for me to get paid, too. i chalked that up to first day snafus and the fact that i wasn't in their system and had no player's card. i'm sorry to hear that's still going on.

as for counting out the money... in most casinos, they're required to do the count, so that surveillance can monitor it or cameras can record it. i've never seen anyone handed a stack of bills before. but if you want, you can usually request that the payoff be done in a remote location, away from prying eyes.

ny
Level Contributor
1,909 posts
Save Reply
2. Re: Revel doesnt want high limit players

i know that at mohegan they ask you if you want it counted and if you say no they they have initial their copy of the w2 to indicate you waived the hand count. actually, a couple of times when the attendant counted the bills, usually on odd payoff amounts, the count was short, usually under a hundred and it was obvious a number was transposed like the payoff was 2210 and they brought 2120 and either the attendant made up the difference from the the bills they carry or they brought the stack back for a recount. i always count, even after the attendant counts.

Brooklyn, New York
Level Contributor
124 posts
1 review
Save Reply
3. Re: Revel doesnt want high limit players

I agree that they arent going after the high limit players. We went 2 weeks ago to check out their HL room. We like to play $1 video slots. They didnt have any! However when we were walking around we found dollar video slots scattered around and mixed in with penny slots. Doesnt make any sense to me. We also hit a handpay and it took FOREVER to get paid, which wouldnt have been too bad except the machine was so loud I had a headache by the time they payed us.

FYI it was on the Princess Bride machine which was quite fun to play.

New York, NY
Destination Expert
for Atlantic City
Level Contributor
5,899 posts
21 reviews
Save Reply
4. Re: Revel doesnt want high limit players

like gdhchula, i always do my own count, after they do theirs. (usually i do this as they're resetting the machine.) and i also have had a short count once.

New York City, New...
Level Contributor
1,327 posts
4 reviews
Save Reply
5. Re: Revel doesnt want high limit players

boopsahoy,

They have quite a few video slots right outside their high limits slots area. One that I like was the 45 coin, Super Jackpot Party....

I'll agree that the floor doesn't have much consistency with where machines are placed. They will get it together sooner or later!

Rich

Philadelphia...
Level Contributor
241 posts
Save Reply
6. Re: Revel doesnt want high limit players

As for it taking them forever, i'm sure thats something that will improve over time.

But why wouldn't you want your money counted infront of you and why wouldn't you double check it? So they hand you a stack without counting it and its 300 off, now its a huge deal because the moneys in your hand now.

Id rather be safe then sorry, and its for security purposes also.

Fort Lauderdale...
Level Contributor
741 posts
Save Reply
7. Re: Revel doesnt want high limit players

well i finally made it to revel saturday. i had the same experience as well in hl. 3 hand pays and 3 very frustrating transactions. should have seen the look on the kid's face when i asked to be payed in chips the one time. lol. i'll let them slide as this is still the opening phase. talked to a slot tech about some frustrations they are having. seems alot of small pays are triggering hand pays for some reason all over the casino. he said there have been machines locking up for 3 and 4 hundred dollar payments. problem with servers maybe? i was not impressed with the hl room but really liked the overall floor. i was very impressed with the drink service. real drinks go a long way with me. the air was not working properly. must have been 90 degrees in there and the same was true sunday morning. i saw some maintenance guys fiddling with the vents on sunday. im sure they were aware of the problems. just as i will let slide the bugs i will wait and see how long the "honeymoon" phase lasts. wont rush to judgement just yet. couldnt care less about all the cool new stuff or the trendy areas or the non smoking. i choose a casino for the gaming and how well i am treated. i did not stay on property but i will in the future. first impression was positive. i will return...

NYC
Level Contributor
69 posts
Save Reply
8. Re: Revel doesnt want high limit players

Now you guys have me wondering how many times I've been shorted over the years, lol. I dont know why I dont like them counting it out... I usually just take their word for it and trust it is all there. Only at Revel have I been told it was a requirement to count. I forgot to mention something kind of funny (or sad?).. when the one girl was counting out a $4000 jackpot, she was really having problems with the counting part! I actually had to help her with the counting.

UK, no, none of my jackpots triggered any dispatching of an attendant. I actually left the machines each and every time to find an attendant after waiting 10 minutes or so.

FourFours, I'm glad to hear you had good drink service. Both times I was there it was non-existant. Hopefully the good service you experienced will continue!

Portland, Oregon
Level Contributor
367 posts
164 reviews
Save Reply
9. Re: Revel doesnt want high limit players

It really depends on the amount of the handpay you are getting. If it is a small amount, like the average jackpot in AC $1200 then the cashier and the slot attendant both count the money at the cashier window prior to giving out the handpay to the winner. The attendant should be counting the money out to the winner as well, so that is three counts, if there is a short it would be surprising but not impossible. If it is a large handpay, like $50,000 then the cashier counts the bills as well as the money counter counts the bills, the slot attendant usually does not count the money because at that point it is bundled. You always have an option to have the attendant count the money to you, you also can go to the main cashier to receive your handpay and you can also get a check if you wish.

Portland, Oregon
Level Contributor
367 posts
164 reviews
Save Reply
10. Re: Revel doesnt want high limit players

gdhchula...The attendant making up the difference from a short handpay would not fly at any casino I know for many reasons...when at attendant is sent out on a handpay you can bet that surveillance is watching and have watched the money from the cashier window to the place the handpay is taking place. The money has been counted twice and again a shortage is not likely. If there is a shortage a supervisor, surveillance and the cashier would be notified. The money would go back to the cashier and recounted. Then the proper amount would be brought back out. To have the attendant enter their "change purse" to correct the short would be an issue. Also if there is a short most likely the cashier and the attendant would be written up over it, so again shorts are not common.

Get answers to your questions about Atlantic City