This was a late booking for myself husband and two grownup sons.
Arrived at the hotel 13th october this year and noticed the area was somewhat lacking in our usual expectations.
Walked into the lobby area which appears very nice.
Allocated rooms hundreds of yards away from hotel overlooking a baron track .
small rooms which smelt of smoke which had not been cleaned properly and bins not emptied.
stairs to room where not lit and quite dangerous.
Immediately returned to reception to ask for a change of room /upgrade ,this was arranged at a cost of £240 .
These rooms where in the main hotel but no cleaner then the standard rooms and only slightly larger.and having twin beds.
Upon walking through the hotel you start to notice the dirt , used plates and glasses left in corridors and outside rooms for hours on end.
General lack of cleanliness with a buildup of grime in many areas and especially the glass windows with hand marks all over them.
Insufficient seating in the dinning area having to wait for tables to be cleared and laid ,dirty cutlery and food on the floor (amazed no one fell over) .
The food choice and quality was very poor .
we are in no way picky eaters and having been to Egypt several times but we struggled to find anything palatable on offer at any time.
Bar area used plastic glasses at night which had seen better days and drinks were very limited.
Pool area very unsafe due to plastic grids round pool damaged and coming away and too many sunbeds crammed together around pool edge..
Quest relations are of no use whatsoever and only put us in touch with the third assistant front of office manager who was completely out of his depth and unable to resolve any issues.
Fortunately the holiday company rep managed to secure a meeting for us with the general manager.
Now the general manager of this hotel is one of the only two positives points about it, the other being the exit.
The general manager new that nothing he could of offered us would make for a pleasant stay at this hotel.
He personally arranged for us to be transferred immediately to another hotel where he used to be general manager ..
A member of his staff took us in the gms car with a bottle of champagne and with his sincere apologies.
The room upgrade was refunded and from then on we had a wonderful holiday.