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TC Luggage Allowance Discrepancy

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Northampton
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304 posts
5 reviews
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TC Luggage Allowance Discrepancy

Anyone else got this issue? TC booking confirmation says 20kg but the e-flight ticket says 15kg?I booked online and not going for months yet, should I just call them do you think to confirm? Wondered if it is because we are going to Royal Holiday Resort which isn't open yet. Thanks.

Hertfordshire
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229 posts
5 reviews
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1. Re: TC Luggage Allowance Discrepancy

Hi

I would call them as when you check in they will go by your E ticket.

Lancashire, United...
Destination Expert
for Playa Blanca
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33,507 posts
57 reviews
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2. Re: TC Luggage Allowance Discrepancy

Just ask on their support forum. You will need to leave your booking reference so they will check your allowance for you.

…thomascook.com/thomascook/topics

UK
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398 posts
9 reviews
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3. Re: TC Luggage Allowance Discrepancy

Into had this issue but I will double check my e-ticket

Lancashire, United...
Destination Expert
for Playa Blanca
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33,507 posts
57 reviews
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4. Re: TC Luggage Allowance Discrepancy

Just had a quick look online. It says in the Important Information that it has a basic hold allowance of 15kg but I would still ask on their support forum.

UK
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398 posts
9 reviews
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5. Re: TC Luggage Allowance Discrepancy

I have checked mine and e ticket says 20kg same as booking

Northampton
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304 posts
5 reviews
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6. Re: TC Luggage Allowance Discrepancy

Ok i better give them a call as i usually need about 18. Thankyou.

UNITED KINGDOM
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4,117 posts
41 reviews
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7. Re: TC Luggage Allowance Discrepancy

I had this last year and my contact changed it for me as it was a mistake!

Northampton
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304 posts
5 reviews
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8. Re: TC Luggage Allowance Discrepancy

I have checked and they confirmed that their booking confirmations are standard templates so incorrect for my booking and I only have 15kg included.

London, United...
Destination Expert
for Tigaki
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1,344 posts
29 reviews
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9. Re: TC Luggage Allowance Discrepancy

Their luggage allowance is usually 15kgs. I think you can have more if you pay for it!!

Edited: 05 April 2013, 13:32
UK
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398 posts
9 reviews
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10. Re: TC Luggage Allowance Discrepancy

Mine is a select holiday which is why I get 20kg from my understanding anyway

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