We stayed at Palma Rima, March 2011, and we are thinking of going back there at some point early next year with TC. Last year we were able to upgrade to a bungalow via the TC website but this time there is no such option...unless room for 2-4 people with balcony is same as bungalow accommodation. However the bungalows come with a small terrace, there is no balcony. Also, this room for 2-4 people option is not even available when we would like to go there. Any idea whether I should contact Palma Rima directly to upgrade or would a phone call to TC solve this issue?