We are travelling to Goa as a party of 5 on the 18th December - 4 family members and a singleton male. Our family has got the visas back but the singleton member of the party still has not. He applied online on the 21st November, posted on the 22nd and we have Royal Mail POD first thing on the 23rd November. The worrying thing is that although they have taken payment and that looks ok, we cannot track it online. If we key in the passport no, name and dob it just says record not found. I have now made 4 calls on his behalf to VFS and they are of little help, just saying that their system can take up to 15 days to update..... They cant track by passport no or the Royal Mail number and unfortunately he hasnt noted down the web reference number. They have said several times that they're sure we;ll get the passport back by the travel date but I cant see how they can know that bearing in mind they dont seem able to tell me they know for sure that they have it. Do you think we should alert the police/passport office that it may have been lost and start proceedings for a new passport etc or sit it out? Has anyone else had this experience with them?