Attn: Managing Director
Courtyardmarriot Group of Hotels
At the outset, we introduce ourselves, Managl Textile Mills (India) Pvt Ltd, (Sekhani Group of Companies). We are one of the privilege members of your Ahmedabad unit and most of our visitors are being accommodated in your hotel for the last few months. We were also thinking that we get good services from your Ahmedabad branch.
However, we are utterly disappointed and ashamed by the act of your Reservation Team, which is self –explanatory, when you go through the trailing message received from your Mr.Harsh on 30.10.2012, in reply to our message which is also seen at the bottom.
Not only that our Public Relation Officer and Officer in charge had also talked with the Front Office Manager of your Hotel on 30th and thereafter informing about the visit of few important guests from abroad for whom we had sought rooms for 5th to 7th November, 12 and the reply in writing and orally was totally disappointing and frustrating. They should have atleast considered the importance not merely for the guests but we are regularly booking your rooms for our guests.
The total dismay happened when our same guests from abroad booked rooms in your same hotel that too for the same day!. What would you say?. When we had asked about this, the reply was very simple “at that time there was no room but when the customer approached through their Travelling Agent, there was room”. Even if we agree on that, our mere question is, is there any courtesy from your officers to inform us “now there is no room and there may be possibility to get chance if anybody vacates”. Same way, being a member of your Hotel, they should have informed us, when there is room vacant.
It is not only a disappoint to us, but on the contrary it has made a wrong impression about us in the mind of our overseas guests as we had informed them there is no room in Marriot and at the same time they could get the room booked through their Travel Agency.
We would, therefore, like to know what is your explanation about the above attitude of your officers/staff members and how can we trust your personnel will not behave in the same way in future too.
On hearing from you, we shall decide whether we have to continue with your membership or not.
Thanks for your understanding