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Spiceland Holidays

KOLKATA
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129 posts
22 reviews
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Spiceland Holidays

We planning to go kerala in December this year.

we met the representative of Spiceland holidays at a tourism fair in kolkata We found there offers competitive and planning to book through them.

Has anybody traveled with them earlier and how reliable they are with their services

Kindly suggest.

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Kerala, India
Destination Expert
for Kumarakom, Alappuzha, Kochi (Cochin), Kerala
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2,657 posts
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1. Re: Spiceland Holidays

Their name appears in the list of tour operators classified by Kerala state tourism department

https:/…classifiedtouroperator.php

2. Re: Spiceland Holidays

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Removed on: 28 April 2013, 04:05
3. Re: Spiceland Holidays

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This post was determined to be inappropriate by the TripAdvisor community and has been removed.

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Removed on: 28 April 2013, 04:05
Kochi (Cochin...
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4. Re: Spiceland Holidays

Anna D

Self promotion is not allowed in TA, Please read the forum rules.

Suresh

Aberdeen, United...
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2 posts
39 reviews
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5. Re: Spiceland Holidays

We booked with Spiceland Holidays for our trip to Kerela. Sandeep in the London office could not have been more helpful in helping design our perfect holiday. He was more than happy not only to come up with suggestions but also to address any concerns and to try and help tweek the arrangements to suit. Arriving in Kerela was very slick as we were met by the Spiceland rep and immediately taken to our car to meet Mr Damodaram our wonderful driver who put up with us for two weeks. We contacted Jessy in the Cochin office whilst we were there as weren't happy with one of the hotels. She was wonderful and arranged a prompt move. We were so grateful to her as the rest of our holiday was just amazing. Would certainly use this company again.

6. Re: Spiceland Holidays

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Removed on: 16 February 2014, 13:02
Edited: 16 February 2014, 13:02
Aberdeen, United...
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7. Re: Spiceland Holidays

Sir, this is a genuine post by a very satisfied customer. Kay M

Mumbai, India
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7 posts
21 reviews
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8. Re: Spiceland Holidays

I would like to share my experience with Spiceland holidays, Kerala. I visited Kerala in the month of October 2013. While booking with them , they were prompt in terms of replying and asking for advance. The problem started when we visited there. When we landed to Cochin airport, we tried calling the driver, whose number was shared with us over email. His phone was switched off, we tried reaching the Manager but he did not pick up phone later he told it was Sunday and they are not working !!. After waiting for about 1 hour outside airport another guy arrived and told us he is from Spiceland and would be our driver for next seven days. I was shocked to see the state of car he brought with him (An Innova was promised on phone by My. Arun and a pathetic condition Tavera was sent). The car was in such a bad condition that we could not tolerate to sit even for 10 mins. I again tried reaching Spiceland and very bluntly they replied that this is the only car available and we can't do anything. Anyway, we had to continue in that shabby car as we had already paid them the advance 50% and balance as soon as we started the journey.

The driver was one of the worst drivers I have traveled with. Through out seven days, he kept asking for routes and ways for places and sightseeing spots. He has no clue what so ever of the routes. He would never take us out anywhere after 5.30 PM ! This is crazy because if you want to visit beaches and good evening spots it is only after that time. We had to either pay him extra money or rent outside vehicle for evening sight seeing.

My wife even got hurt from the unattended nails in the car and the driver refused to go to the hospital as it was not in itinerary !

In those seven days I called spiceland at least 50 times to help me resolve these problems but they just did not respond and always kept backing up the driver. Later they told us that he is not their 'own' driver and if we have any complaints we need to talk to another guy who runs the travel agency and the driver works for him. When we called that guy, we got a reply that he never interacted with us and never committed anything to us. If we have problems, we need to talk to Spiceland only !

The driver did not follow any itinerary and kept taking us to places he would want to and that to after asking for directions from people.

On the second last day of trip he took us to an emporium for shopping, which we though was very over priced so we asked him to take us to some of the known places (which my friend told me over phone). He refused to take us there stating that this is the only place he is supposed to take us to. This was really strange.

Next day morning my flight was at 5.30 AM and I asked the driver to drop us at airport by 4.30. He simply refused saying that the work hour starts after 9 AM ! He asked us to pay 'extra' for odd hours. We had to pay him loads of money because the hotel did not had any vehicle available in short notice and we had no other option.

At the airport again he started asking for 'TIP'. I was already angry because Spiceland messed up my trip He infact already cheated (rather looted us) by asking for money to do things written in the itinerary, which I paid because I was travelling with family and I did not want to mess with any local person there.

I really had a very horrible experience with Spiceland holiday and would not recommend it to anyone at all (Even if they offer you everything free !)

They just spoiled my seven days and a huge sum of money I spent on flight and travel. Please avoid at all cost.

Kochi (Cochin...
1 post
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9. Re: Spiceland Holidays

Dear Kay mitchell

Thank you so much for the valuable review on Trip Advisor!

We are happy that our services from London and Cochin Office met all your expectations.

We thank you once again and look forward to welcoming you to India again.

England, United...
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13,123 posts
93 reviews
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10. Re: Spiceland Holidays

#9, obviously a representative of the company mentioned by the OP over 2 years ago, joined TA today just to comment on an old thread and bump it up the forum board.

Reported for advertising, solicitation and self promotion.