Please take note for all bookings of The Charm Resort at Patong beach. It is still under construction. Luckily I emailed the hotel management otherwise no one inform me about these. I guessed another few more months or so then ready for opening.I have booked the hotel from 11 - 15 May and now has problem to cancel & refund as I booked under special rate nor any confirmation from the service provider to re-book another hotel for me!I am really getting frustrated as I have already fully paid the room.Until now still waiting for reply. Spoil my mood!