Last year we got a letter from our local First Choice holiday shop announcing when 2012 holidays were out. They had 'exclusive offers', 'great deals' and loads of free child prices.
We booked an appointment for the day the holidays came out and went along. I'd been researching holidays for weeks so knew roughly what we wanted.
They were offering free drinks, snacks and sweets for the kids whilst parents booked their holidays.
The young girl we spoke to was showing us holidays I knew would be far to expensive, infact I knew more about the hotels in Side, Turkey than she did. She was coming up with prices of £10k for a family of 6! I could have done her job for her to be honest.
We eventually found a holiday we were happy with, reasonable flights, 2 free child places so we booked it. It was a hotel I hadn't considered as too expensive but the free child places made it affordable.
When we got home I went straight on the website to do a comparison. Exact hotel/flights, everything. Online it was £300 cheaper! I was so angry.
We'd sat for nearly 2 hours looking at holidays when I could have done it from the comfort of my own sofa AND got it cheaper!
I went back the next day and complained and got a load of twaddle from the manager about overheads, staff expertise and knowldege (pft!!!). He eventually agreed to knock £200 off the holiday, my other half said I should have pushed for more! Wish I'd cancelled the whole thing and started from scratch!
So when booking next week, please be careful. £300 is a lot of money, if it had been £20 then fair enough.
I shall never book instore again, they have lost my custom. Online all the way for us from now on!