I know they read the reviews, and put a reply which sometimes I think is a bit pointless because they just copy and paste! Some hotels reply more personally which is better.
But do they read the forums? I know inci at the voyage belek reads the belek forum from what people have said, but how about this forum?
For example, my thread about the barut lara, at first glance could put people off the hotel, which was not my intention. Do you think the hotels read the forums and act upon the negative comments?