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Help with contacting Japan Post from Overseas

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Manchester, United...
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Help with contacting Japan Post from Overseas

Hi everyone

My sister recently just been to Japan and posted a parcel home (via EMS) to Malaysia and she's just come home today and tracked her parcel and saw that it never left Japan at all. She's very worried as there are a lot of presents in the box(we have insurance)

Here's her tracking so far:

04/21/2014 10:51 Posting/Collection SHINAGAWA TOKYO

140-8799

04/21/2014 Return to sender TOKYO INT TOKYO

138-8799

04/21/2014 14:10 Arrival at inward office of exchange TOKYO INT TOKYO

138-8799

04/21/2014 14:12 Departure from inward office of exchange TOKYO INT TOKYO

138-8799

04/22/2014 09:35 Final delivery TAKANAWA TOKYO

108-8799

04/22/2014 Returned to Sender Address Unknown TAKANAWA TOKYO

Seeing that she put her hotel address (in Takanawa) as sender's address, we are going to ring the hotel tomorrow morning to see if it's there but if not it'll be at the post office in Takanawa hopefully (but what do we do as we can't ring Japan post from outside Japan and have no friends there ATM!)

Please help!!!

Many Thanks!

Tokyo, Japan
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1. Re: Help with contacting Japan Post from Overseas

Send a fax or call by phone to the hotel. I assume that the there were some things that could not be sent on plane (like hair spray which contain flammable gas or firecrackers) or which is/would be refused through customs (meat items).

Edited: 29 April 2014, 15:15
Tokyo, Japan
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2. Re: Help with contacting Japan Post from Overseas

https:/…tel_en.html

Tokyo, Japan
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3. Re: Help with contacting Japan Post from Overseas

You might try sending an e-mail to Japan Post (which might not be answered): https:/…opinion.html

Telephone of Takanawa Post Office: 03-3456-0292

Edited: 29 April 2014, 15:20
Tokyo, Japan
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4. Re: Help with contacting Japan Post from Overseas

Check yourself with what you cannot send according to International Air Transport Association rules:

translate.google.com/translate…

https:/…index.aspx

tokyo
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5. Re: Help with contacting Japan Post from Overseas

Best thing in this case is to contact the hotel first, and work with the hotel.

The hotel if it is a bigger one is more likely to have someone who can translate things for you. The post office, especially local ones are a hti or miss when trying to explain things.

Preferably call the hotel Japan time. If your sister used EMS she should have a copy of the package (sender's receipt) with the information etc on it.

Yokosuka-shi...
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6. Re: Help with contacting Japan Post from Overseas

You cannot use this information. Look at the inquiry page on Japan Post and you'll and see this:

"For inquiries by phone on International Mail, please call the following numbers. (You cannot call from overseas.)"

Note: "YOU CANNOT CALL FROM OVERSEAS." Also, note that the phone number listed for English language assistance, 0570-046-111 CANNOT BE REACHED FROM OVERSEAS. It can only be used if you are located within Japan.

When you try to use that phone number, you get a recorded message that says this number cannot be completed as dialed.

Therefore, You cannot contact Japan Post about a parcel unless you have someone you know located within Japan to do the calling for you. This is very frustrating, especially when you've spent a lot of money sending a package back home and find out it's never left Japan and unless you have a friend in Japan who can help you or you can speak fluent Japanese so you can talk to the Post Office personnel, there is no way to get help with your dilemma.

Also, There isn't an online form on Japan Post that you can fill out in English to track down your lost package and you cannot email or FAX anyone unless it is written in Japanese Kanji. That's why it's extremely hard doing business with Japan unless you can speak, read, and write Japanese.

For all the English Teaching schools and Teachers in Japan, you'd think that Japan Post would make it a bit easier for English speaking tourists who use their services to be able to follow up on missing packages. Thankfully, Japan Post has an excellent track record as postal carriers go and lost packages are rare. Still, there should be a way to input something on the Japan Post website no matter what language you use or country you're from.

Edited: 20 January 2015, 02:21
Prague, Czech...
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7. Re: Help with contacting Japan Post from Overseas

Hi i am in the same position ie japan post does not accept calls from overseas and neither has an email option.

are there any other solutions?

seems so strange that they are set up this way..

thanks

Tokyo, Japan
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8. Re: Help with contacting Japan Post from Overseas

It's not any "set up", I think. 0120 is dial-free call inside Japan, and the international phones work with a different system (you can't have your local country's phone service dial-free when making international calls).

Did you try calling "Mobile Phone : 0570-046-666 (Chargeable call)" and especially "For English : 0570-046-111"? (Maybe these are also not possible to phone from overseas- I am not sure).

As for the inquiry, you may send Japan Post the designated form : www.post.japanpost.jp/int/question/18_en.html

Edited: 02 March 2015, 17:03
Tokyo, Japan
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9. Re: Help with contacting Japan Post from Overseas

From my checking of the form, it's in English and it's downloadable online. I know it's complicated, but Japan Post is not typically interested in taking out your belongings and creating headaches for you. If items didn't reach the destination, there could be reasons, like the customs of Japan and your country stopping it. Some things can't be sent by air according to international rules.

10. Re: Help with contacting Japan Post from Overseas

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