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To all those with complaints about Air Asia

Perth, Australia
Level Contributor
234 posts
42 reviews
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To all those with complaints about Air Asia

Try these 2 email addresses, they might get you further than trying to deal with the "customer service centre" (what's that?!). I am still having a huge battle with the airline, and even though I am in touch with the top 2 honchos, it's still not being resolved satisafactorily. Good luck to everyone!


francisbateman@airasia.com (he is the Customer Care Manager)

Level Contributor
740 posts
107 reviews
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1. Re: To all those with complaints about Air Asia

Sorry to hear you are having problems. They just gave us an online credit for our trip from Hong Kong to Bangkok to KL. This was unexpected and great of them. It was a pain waiting on line to speak to someone. The staff officer on the first call said to hang up and try again as the line was bad but the second officer we got through to was very helpful.

The only negative was that I didn't know about the possibility of a refund from looking at their website and fortunately found out from reading trip advisor.

Hope you have things sorted out.

2. Re: To all those with complaints about Air Asia

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Removed on: 20 November 2010, 05:16