Just have a very bad and unprofessional experience booking online with Kinabalu Rent A Car.
In the morning while still negiotiating and not confirm the details of my booking with their sales rep Celest Tan. She even reply me that ....Thank you for your reservation.......
Later on the same day late morning when I confirmed my reservation with her, she emailed me that ........the car is booked by another customer, Myvi is fully occupied and have a pleasant day.
I don't know how can my day be pleasant with such service attitude provided. Never encountered such rude service before! Instead of offering another car or feel apologetic, she just simply turn away my business, easy way out :(
I have rented car from other countries, never encounter this type of attitude before,
There are tons of rented companies in KK, avoid KRAC!
I am travelling there tomorrow and will come back next week and will recommend a good reliable car rental company in my next forum posting.