FLIGHT WITH FLIES
My family and I often fly on Cebu Pacific. It’s convenient, comfortable and affordable. So today I flew back to Singapore from manila via Cebu Pacific 5j 805.
I was shocked to see the number of flies in the aircraft. Other passengers were complaining on why there were even flies on the plane. After sitting I called the attention of the flight attendant Joanne and asked her if anything was going to be done to the flies. She explained that the plane had just arrived from Bacolod and the airport was near a poultry farm thus the reason for the flies. At this point I was expecting her to address my concern but she left it at that. So I asked to speak to their head. Ms. Orange came along giving me the same excuse but no solution. I was very vocal about the health issues with the number of flies on board and inquired why she being the head FA didn’t request that the aircraft be fumigated/sprayed with Baygon or any insect repellant. She replied that they sprayed Lysol; I pointed it out to her that Lysol didn’t kill flies. So she replied that they were leading the flies towards the doors. But not one FA was shooing the flies towards the doors. And then your FA Joanne replies condescendingly that “if passengers were to complain, they could request for another aircraft but we will just have to be late”. At that point I asked if they could swat the flies and again she said “NO”.I stood up and asked other passengers to assist me in killing or shooing the flies out of the aircraft. Some passengers did exactly that for they found the presence of so many flies unsanitary and so highly questionable why nothing was done about it even before passengers were allowed to board the plane. So as I and other passengers did our best to lessen the number of flies your FA’s were busy at the tail end door chatting about their lives and other matters without taking into account what the passengers were doing in order to have a safe, clean and relaxing flight. I asked Joane and Nikki if they had any desire to help us passengers deal with the flies and they replied with a firm “NO.”
During the flight I took photos of the flies, and that didn’t even bother them. Passengers who were having the noodle soup sold on board had to swat/shoo the flies before they even had a mouthful of the noodles.
My concerns are:
Is this how Cebu Pacific is turning into?
Are the Flight Attendants developing that attitude of “Not my job and ain’t being paid enough to do that”.
What ever happened to our world renowned hospitality and service we Filipinos are so famous for?
Is there any seminar on passenger handling/service that your flight attendants go through?
I sure hope that this is an isolated case and that you continue to deliver safe, clean and relaxing flights.
And for FA’s Orange, Let, Joane and Nikki on flight 5J-805 Manila to Singapore October 25, 2011 they are in dire need of a refresher course on people skills.