I recently travelled to Singapore on Indigo Airlines. As per their policy, they offer an ''Indigo Plus'' service under which they offer a meal + choice of seat. I took this offer for myself and my wife and paid 1500 per seat per sector ie. Rs 6000 extra for the round trip for both of us. During the onward journey, I had selected an aisle seat in row number one and was the first person to be offered the meal. They allow you to look at the menu and order any item of your choice. The following was my experience:
1. The item of my choice was not available.
2. Everything was stone cold ie. inedible [imagine eating stone cold parathas]
3. The cost of the meal if purchased on the aircraft [without prebooking] was only USD 9 or Rs 495 against the Rs 1500 I had paid.
Since I was the first person to be offered the meal, I was surprised that the [stone cold] meal of my choice was not available - i was informed that certain passengers [who had not booked the indigo plus facility] had purchased the same before the aircraft took off. ie. The passengers who have taken the Indigo Plus facility are given low priority and their choice is not checked before selling off all the available meal packets of a certain dish.
I wrote to Indigo about a week back asking for a refund of the amount I paid for Indigo Plus. So far, there is no response - I don't expect them to respond since I have already paid them but it has helped me to decide never to travel again by Indigo.
As far as their claim of ''On time'' service is concerned, one of my family members was travelling from Delhi to Pune on 1st of Feb by their 630Pm flight expected to reach Pune at 830PM. At 4Pm, they sent an SMS to him that the flight was delayed and was expected to depart at 750Pm. After he checked in, he was informed that it wll leave at 9PM. Finally it took off at 1030PM after keeping the passengers sitting in the stationary aircraft for over an hour. Reason - they were short of air hostesses.
I think the airline needs to take note that they will start losing customers if they treat them in such a shoddy manner. And their tickets are not really low priced anyway.