My first impression of Truly India Travel was positive because they were able to arrange a car quickly and were responsive to my text messages. From thereon it was downhill. While many travel providers in India will be willing to provide you friendly service, you may not realize you are being scammed by them in the mean time.
Our driver's name was Sonu. Things started out on a positive note but it quickly became apparent that he was not very experienced and was not willing to work.
First, when we asked him Hauz Khaas, he took us to the market instead of the village. He didnt seem too bothered about finding the right place, when we told him he was in the wrong place, he just asked soemone and drove a few hundred meters down the street, stopped the car at some strange shop complex, and said this is it. He was more concerned with chatting on his phone then actually getting usi to his place. We had to ask several people who finally pointed us in the right direction, we gave the directions to Sonu, and then finally got there. When we were ready to be picked up again, instead of responding to my text message, we waited at the parking lot for fifteen minutes in searing heat, before my husband finally walked around to find him lounging below a tree not paying any attention to his phone.
Next day, I sent him a whatsapp message to tell him not to come at 8.30 AM and at 9.30 instead. He clearly had whatsapp because his name showed up in my wdhatsapp contact list, but when we came out at 9.45 he said my whatsapp message did not reach him and he made it clear that he was upset for having to wait 1.5 hours. If he was so worried he could have called me to check where I was, I would have told him to go and rest for 1.5 hrs. In a fixed price contract, the driver should be ready anyway whether it is 8.30 or 10 AM, so the fact that he was upset at being made to wait made me wonder if he wanted to work at all.
Then, when taking us to Red Fort, instead of dropping us off at the nearest gate (Lahore Gate) he made us walk from the parking place (which was convenient for him) to the entrance gate which was about 1 km away in searing heat. When I texted him to pick us up at Lahore Gate, we waited for a while, then my husbad called him to say never mind we'll walk back to parking, but apparently he misunderstood and was at Lahore Gate when we were already walking back after waiting for him for several minutes at the gate. Most annoyingly, he told me we were never there, instead of apologizing for the misunderstanding. He then proceeded to tell me at length about how he was waiting and we were not there. I did not mention that at least he had the comfort of an airconditioned car while he was driving instead of walking in searing heat like we did.
I was also suspicious when i asked him to take us to a courier place, and instead he said he did not know of a courier place like Blue Dart or DHL, and took us to his boss' office tucked away in some back street, which finished up three previous hours of our one day in Delhi. His boss, Mr. Ajay, then took me to his friend's shop around the corner who clearly was some fly-by-night courier and told me that I would not be able to send my package of oatmeals to Chennai by any courier dince they will not ship food products, instead I would have to send it by "normal mail that will take 15 days". I politely declined and later shipped the stuff from my hotel no problems.
The final straw was when he dropped us off at the train station, said "you can get down" and practically dropped our back packs on the dirty road instead of waiting for us to put them on. I found it quite odd that for someone paying for his service, we were treated worse than I would ever treat people who work for me.
Oh we also tipped him 300 rupees for both days which is more than double what my Indian friends were advising us to pay and he didn't even bother saying thanks.
All in all, this was one of the worst experiences I have had with a driver in India.