I emailed them after reading all the rave reviews and to my surprise, they immediately responded with many suggestions.
I responded back, asking for options of cars and flexibility of schedule. On top of that, since they so nicely offered to help me find hotel, I gave them a budget which really low as I am trying to stay on budget. Once they seen the budget, the tone of voice immediately changed and they responded back by saying that they don't have anything for me and I should look it up somewhere. They even have the nerve to suggest I took trains or buses instead.
I was of course got angry - while I might want to save on hotels, I don't mind hiring a car...just because I don't want to spend so much doesn't mean I have no money to spend. I have considered all options before contacting them. This is of course the impression they have on me based on the hotel that I want that I do not have any money. It's absolutely rude and even told me off when I also ask for what is the best pricing that they could get for Samode hotels.
While I am on a budget, I do not mind splurging and that is one of the slurge that I am ready for and I am not stupid, I know it's out of the range but I can afford it. I've spend more than what I have allocated for this trip combined just on one bag.
Finally I told them to stick back to what I've asked for which is the car, if they are still intrested. Seems like they only like you when they think you have money to spend. It's so sad but these days just because you have money doesn't mean one will choose to spend it on anything and everything.
I won't hold my breathe waiting for their response.