Without my permission Trebol rent a car took first the deposit from € 914,41from my Creditcard, after that they took € 457,99 and now what was left on my account € 296,33 and the payment for the costs renting the car.
Does someone know how to deal with this?
The road I drove on was under water. The car got wet. But it was not broken.
Nearby my hotel where two garages. Those two garages said the car is okay, but it needs to dry because it have hypercontact. The rental send a mechanical and that guy said after inspection also, the car is okay. That guy drove with the car to his garage, that was 50 km away.
In the meantime Trebol took also 1.977, - Dollar from my Creditcard.
Yesterday the 27th November I went to Trebol to complain about that and asked my money back. The guy from Trebol said that the car had several damages, they couldn't drive with it and it was full of mud. He wanted to call the driver he send to the garage where the mechanical drove the car to. He first asked that driver if he is able to speak in English. The driver confirmed. Trebol asked him how the car was and if it was okay. The chauffeur replied that the car was okay. Immediately Trebol stopped that phone and said angry at me that the chauffeur can't Speak English. (I've recorded that conversation)
Trebol get verry aggressive and he made a fist and lower lip tucked between his teeth, he shouted that I had to leave the shop.
So, now four mechanics are saying the car is okay. But the rental has taken 1.977, - dollar from my account.
I don't know what to do. This never happened to me before. For Costa Rica I took a Creditcard. Everywhere else in world (I have traveled a lot) I used my debit card.