My family and I booked a vacation for just after Christmas to Costa Rica (Hacienda Pinilla) and we booked an SUV through AMEX and selected Alamo Rental Car in Liberia. The vehicle was booked several months in advance and was verified several days prior to the trip. When we landed in Liberia we met the representative with Alamo and I handed him my reservation sheet. He got on his hand held radio to the off site office. He notified us that Alamo was out of vehicles and we needed to take a taxi to our resort (over 1 1/2 away). I showed him my reservation again and asked why didn't I have a vehicle waiting for me and why wasn't I notified of this prior to me landing in Costa Rica with my family. His response was "you had a really good price, so if someone is willing to pay more we give them the car". I was shocked and ticked off, then several representatives from other companies started to approach me and my family offering "their last available vehicle" but for a much higher price (more than double) then I had reserved through AMEX with Alamo. I felt like I was duped, I needed a vehicle so my family could start our vacation but I had to by a ransom to get it. The representative from Budget Rental Car was very polite and explained to me that they had several vehicles but the price would be significantly higher because it was the market rate at the time. We decided to go with Budget, they workers there knew I was fit to be tied and were so gracious because they didn't want us to ruin our vacation. I can't say enough good things about Budget and I can tell you that I will NEVER us Alamo rental car again - anywhere in the world. Buyer Beware in Costa Rica-- Don't use Alamo!
P.S. When I returned I sent the bill from Budget to American Express and in turn they helped me get to a customer service representative at Alamo in Costa Rica. They did offer to credit it me 69.00 for my inconvenience. Unbelievable, I had to pay double the amount waste at least 2 hours of my family's vacation and for less than one day's rental is their consideration. Literally, that is less that 6% of the rental bill! Remember I had to pay double the amount of my negotiated rate with AMEX. Salt in the wound.