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Hotel Villa Teca

Southern New Jersey
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Hotel Villa Teca

I was wondering if anyone has stayed at the Hotel Villa Teca in Manuel Antonio. I have seen it advertised on many websites but have been unable to find any reviews. I could not book some of the other hotels mentioned in the forum and went with this hotel based on availability and price.

Any comments appreciated!

Downey, CA
Level Contributor
11 posts
3 reviews
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1. Re: Hotel Villa Teca

chasmo,

I just returned from the Hotel Villa Teca and had a terrible experience. The sewer line broke in my bungalow, and the management claimed they were completely booked up and refused to place me at a different hotel. I just posted the transcript I sent to my travel agent demanding my refund.

I'll post it here as well.

I am writing to confirm my conversation on 1/21/05 at

0830 with Mr. Thiou, the general manager of

CentralAmerica.com for a full refund of my 2 room

hotel stay at Hotel Villa Teca on Thursday 1/20/05.

On Thursday 1/20/05, me and my group of friends were

placed in rooms #37 and #38 at Hotel Villa Teca in

Manuel Antonio. A sewer line break at around 5:00

p.m. caused noxious fumes to fill my room, #37. My

girlfriend was vomitting. We informed the

front desk at that time before we left the hotel for

dinner and they said they would look at it. We

returned at 8:00 p.m. and noticed that nothing had

been fixed.

I was directed to the owner of the property, Ms. Eda,

and begged her for another room. She claimed to be

"completely booked." I then asked her for a room at a

neighboring hotel, since all I wanted was a clean bed

to sleep in for the night since they claimed to have

rooms the following morning. I was willing to drive

as far as Orotina. Ms. Eda claimed "all rooms in

Manuel Antonio were booked" WHICH WE LATER DISCOVERED

WAS A LIE!.

We then informed Ms. Eda that we had a contract with

her and Hotel Villa Teca. If they could not provide a

clean room with which we paid for in advance, then

THEY MUST PROVIDE EQUAL AND REASONABLE ACCOMODATIONS

ELSEWHERE.

When I told her I would call alternate hotels myself

using my Lonely Planet guide book, Ms. Eda then

became very argumentative claiming that she had "no

money from us" and that we "hadn't paid." All we had

was a reservation voucher. She refused to pay for any

accomodations outside her facility even though the

Hotel Villa Teca had no clean available rooms to offer

us, and she refused to help us locate rooms at another

facility.

She then left us abruptly, refusing not to talk to us

any further. She did not want to be bothered with

"our problem." We did not cause the sewer line break.

MS. EDA REFUSED TO TAKE ANY RESPONSIBILITY FOR THE

SEWER LINE BREAK AND THE INCONVENIENCE IT WOULD PLACE

ON US, HER "GUESTS."

We were completely crushed knowing that our vacation

had been ruined. I've never felt so helpless - in a

foreign country where I was not fluent in the

language. No one at the Hotel Villa Teca had any

intention of ever helping us.

That night, all 4 of us ended up cramming into room

#38. We moved all of our belongings into 1 small room

with 2 twin beds. The two men in the group slept on

the tiled floor and each of the women occupied the two

twin beds. We could still smell the stench coming

from the opposite room.

IN THE FUTURE, PLEASE DO NOT BOOK ACCOMMODATIONS

THROUGH THE HOTEL VILLA TECA. THEIR BEHAVIOR IS

COMPLETELY UNACCEPTABLE. The hotels which Tico Travel

uses for its services must realize that they cannot

abandon their guests. If they cannot provide

accomodations in their facility, they must do all they

can to find accommodations elsewhere. It is obvious

that the Hotel Villa Teca does not care about their

guests, and does not have the professionalism to deal

with problems when they arise.

We were given new rooms on 1/21/05, for our last

night, but the damage had already been done. The

complete mood of our vacation had changed as what we

believed to be a warm and friendly country was

suddenly marred by that of a greedy proprietor.

Playa Hermosa...
Destination Expert
for Manuel Antonio, Jaco
Level Contributor
1,428 posts
76 reviews
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2. Re: Hotel Villa Teca

I am interested to know if you contacted Tico Travel to advise them of this scenario ... terrible! It sounds like you dealt w/ the local hotel mgr. (?)... I'm sure TTravel would like to know of your experience!

Lisa in CR

Downey, CA
Level Contributor
11 posts
3 reviews
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3. Re: Hotel Villa Teca

Lisa,

Yes, the first thing I did the morning after I arrived in the U.S. was notify Tico Travel and my travel agent Laura Lazo of the incident. They are in the process of forwarding my letter to Ms. Eda, the owner of the Hotel Villa Teca and trying to get a statement from her. I also advised them to contact Mr. Thiou of centralamerica.com, since he was my local contact in San Jose, and the person who spoke to Ms. Eda the morning after the sewer line break.

The major problems are:

1. Ms. Eda and the Hotel Villa Teca refused to take any responsibility for the sewer line break and did not want to help us locate another room at a different hotel.

2. They lied about room availability at other hotels because they did not want to pay for them. I was willing to drive as far as Orotina that night. Ms. Eda then began to question my reservation voucher, a voucher which proved that I pre-paid my entire stay with Tico Travel.

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