I have looked up the agency on the BBB web site - no complaints since 2005. I have been working with an agent that has been with them for the past 15 years. I have found very old posts about them in this forum. They have a brick and mortar location in Santa Ana, CA and I have been told that is important so they are not some fly by night travel agents.
Has anyone booked with them recently that is willing to share their details? It's just a lot of money to pay out not face to face (via credit card with no processing fees or higher rates than cash).