A lot can be said for a nice clean terminal building.
It is all about what goes on inside.
From the arrival at customs it is a disaster , attitudes and chips on shoulders is very visible.
Then it is about the shopping experiance , what a mess.
Pricing is more than double to what u can purchase in the town centres etc. Staffing have no clue as to what to do .
Out of 15 shops visited not one could inform me of the current exchange rate for example.
Not all items priced and then the same poor customer service which i have come to see in my business travels to South Africa.
All this and they get the world cup in 2010
No time to fix as it is embeded into the attitude.
I am in the travel industry and rate this airport one of the worst in the world.