We just got back from Phoenix.
I wasn't sure what company to rent from and read a lot of posts here. I decided to go with Enterprise.
The car rental from the Enterprise location at the Hyatt on North 2nd St.was a breeze! There is a desk in the hotel lobby. I did not have to wait in line. Since I had done all of the reservation info online, all I needed to do was give my credit card and I was on my way. The car was clean and we had no problems.
We paid the $20 drop off fee to return it to the airport. This saved us time and cost what we would have paid for a taxi from the Hyatt to the airport.
Returning to the Rental Center at the airport was quick and we got the shuttle to the airport in just a few minutes.
Overall, Enterprise was great. Friendly service, decent car, and fair prices.